# Customer Success Platform Administrator

**Company**: Braze
**Location**: Chicago
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $78,000 - $122,000/year
**Category**: IT
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/braze/jobs/8324953?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_b85c3496-654

## Description

At Braze, we're a customer engagement platform that empowers brands to deliver great customer experiences.

The Business Systems team builds and operates the internal platforms that power Braze's Customer Experience (CX) organization, with Gainsight as the system of record for 200+ users.

As our Gainsight Administrator, you will be the hands-on technical execution layer for the platform, working alongside our CX Business Systems Analyst to turn CX strategy into scalable, well-governed system configuration.

Responsibilities:

- Administer and maintain Gainsight, serving as the hands-on technical administrator for configuration standards, data integrity, user and permission management, and admin documentation.

- Configure and solution design, building, and maintaining C360/R360 layouts, Scorecards and health models, CTAs, Playbooks, and Success Plans that operationalize CX engagement models.

- Automate workflows, building and maintaining Rules Engine jobs, scheduled runs, and Journey Orchestrator programs, and troubleshoot rule and data-load failures.

- Configure and maintain AI features, setting up and tuning Gainsight's AI capabilities.

- Report and visualize, developing and maintaining dashboards and reports for leadership, managers, and end users.

- Manage data and integrations, using Data Designer and Rules to ingest, transform, and merge data.

- Support security and compliance, partnering with IT, Security, and GRC on access controls and security reviews.

- Deliver net-new build, contributing hands-on to the Gainsight roadmap.

- Partner cross-functionally, working with the CX Business Systems Analyst / Technical Project Manager team and CX Operations.

- Run and support, managing ongoing support and hypercare, monitoring system performance, and evaluating and applying new Gainsight platform releases.

WHO YOU ARE

- 3+ years in Customer Experience or Customer Success Operations, Systems Administration, or Revenue Operations, including 2+ years of hands-on Gainsight administration.

- Deep, hands-on expertise across Rules Engine, Data Designer, C360/R360, Scorecards and health scoring, CTAs, Playbooks, Success Plans, Journey Orchestrator, and Gainsight reporting and dashboards.

- Solid understanding of Salesforce data models and the Gainsight and Salesforce integration.

- Proven ability to translate shaped requirements into scalable, well-documented system configuration.

- Strong analytical and problem-solving skills, with a track record of data-quality and governance discipline.

- A clear communicator who partners effectively across CX, Operations, and technical teams.

Nice to have:

- Gainsight NXT Administrator certification (Level 2 or 3).

- Experience setting up and managing Staircase AI integrations.

- Experience with Snowflake and SQL.

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $78,000 and $122,000/year with an expected On Target Earnings (OTE) between $87,000 and $136,000/year.

## Skills

### Required
- Gainsight
- Salesforce
- Rules Engine
- Data Designer
- C360/R360
- Scorecards
- CTAs
- Playbooks
- Success Plans
- Journey Orchestrator

### Nice to have
- Gainsight NXT Administrator certification
- Staircase AI integrations
- Snowflake
- SQL

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/braze/jobs/8324953?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)