# Room Division Manager

**Company**: AccorHotel
**Location**: Kuala Lumpur, Federal Territory of Kuala Lumpur
**Experience**: senior
**Job type**: full-time
**Category**: Hospitality
**Industry**: Hospitality

**Apply**: https://jobs.smartrecruiters.com/AccorHotel/744000161439670-room-division-manager?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/room-division-manager-b85b951f-82d/

## Description

Join AccorHotel as a Room Division Manager at ibis Styles Kuala Lumpur Fraser Business Park. You will oversee the Front Office and Housekeeping Departments, driving operational efficiency, guest satisfaction, and cost control.

**Job Summary** As a Rooms Division Manager, you will be responsible for managing the overall operations of the Front Office and Housekeeping Departments, ensuring excellent guest experiences, and maintaining compliance with Accor brand standards.

**Key Responsibilities**

- **Department Operations**: Oversee daily Front Office and Housekeeping operations, ensuring smooth coordination between departments, monitoring room readiness, cleanliness, and guest arrivals.

- **Guest Experience & Satisfaction**: Ensure excellent guest service, handle major guest complaints, and implement corrective actions to improve guest experience.

- **Front Office Management**: Supervise the Front Office Manager, monitor departmental performance, and ensure proper check-in, check-out, and payment procedures.

- **Housekeeping Management**: Supervise the Housekeeping Manager, monitor cleanliness standards, and ensure guest rooms and public areas meet Accor brand standards.

- **Financial & Cost Management**: Prepare and monitor departmental budgets, control manpower costs, and implement cost-saving initiatives.

- **People Management & Development**: Provide leadership and guidance to Front Office and Housekeeping teams, conduct performance reviews, and identify training needs.

- **Brand Standards, Safety & Compliance**: Ensure compliance with Accor brand standards, SOPs, and audit requirements, and support Green Key sustainability initiatives.

- **Reporting & Communication**: Conduct regular meetings with department managers, review departmental KPIs, and submit operational reports to the General Manager.

**Key Performance Indicators (KPIs)**

- Guest satisfaction scores and complaint resolution

- Room cleanliness and room readiness performance

- Front Office service efficiency and payment compliance

- Housekeeping productivity and cost per occupied room

- Labour cost and overtime control

- Accor brand audit and internal audit compliance

- Employee performance, training, and engagement

- Loyalty programme performance

**Qualifications**

- Diploma or Degree in Hospitality Management or a related field

- Minimum 5 years of hotel operations experience, preferably with Front Office and Housekeeping management exposure

- Strong leadership, communication, and problem-solving skills

- Good knowledge of hotel property management systems, preferably OPERA

- Understanding of Accor brand standards, guest experience, and operational compliance

- Ability to manage multiple departments, control costs, and drive operational improvements

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## Skills

### Required
- Hospitality Management
- Leadership
- Communication
- Problem-solving
- OPERA

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/AccorHotel/744000161439670-room-division-manager?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)