# Senior Technical Services Engineer

**Company**: MongoDB
**Location**: Mexico City
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/mongodb/jobs/8114232?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_b854f324-4a9

## Description

We are building a new Technical Services capability in Mexico to support a platform that helps customers build, deploy, and operate AI applications using MongoDB.

As a Senior Technical Services Engineer, you will provide technical leadership for customers operating AI applications on a new MongoDB platform. You will own complex investigations across application behavior, agent workflows, APIs, cloud infrastructure, security, and data services, and help shape how Technical Services supports the platform as it scales.

Responsibilities:

- Owning complex and high-impact customer investigations involving AI applications and agentic workflows

- Leading structured investigations, root-cause analysis, and recovery efforts across multiple technical layers

- Leading investigations into agent workflows, tool calls, model-provider integrations, memory, checkpoints, streaming, retries, and timeouts

- Reading and debugging Go, Typescript, Python services and agent implementations; using logs, metrics, traces, and diagnostic tooling to develop evidence-based conclusions

- Troubleshoot Kubernetes and containerized workloads, including deployments, images, secrets, resource failures, and networking

- Serving as a technical subject-matter expert for AI application support and related distributed-system issues

- Creating and improving troubleshooting methodologies, knowledge articles, diagnostic scripts, and reusable runbooks

- Mentoring and coaching engineers in AI fundamentals, cloud-native operations, customer communication, and troubleshooting methodology

- Partnering with Engineering, Product, Security, and other Technical Services teams to communicate customer impact and influence product improvements

- Reviewing recurring issues and identifying opportunities to improve support processes, tooling, and customer self-service

- Contributing to the broader MongoDB database and cloud support cases when needed

Requirements:

- Typically 8+ years of relevant technical experience, including significant experience troubleshooting production systems, supporting complex customers, or leading technical escalations

- AI and agent platforms: Hands-on experience building or troubleshooting agentic AI applications, including LangGraph, A2A, MCP, tool calls, model-provider integrations, memory, checkpoints, streaming, and human-in-the-loop workflows

- Programming and systems troubleshooting: Ability to read and debug Go, TypeScript, and Python services, SDKs, and agent workflows, including asynchronous execution, HTTP clients, retries, and timeouts

- Cloud-native platforms: Experience with Docker and Kubernetes, including deployments, containers, networking, secrets, resource management, and deployment troubleshooting

- API, identity, and security: Familiarity with REST/JSON APIs, streaming protocols, API keys, OAuth/JWT, RBAC, and service accounts

- Observability and incident response: Experience using metrics, events, logs, traces, error monitoring, and alerting to diagnose production issues

- Distributed-systems troubleshooting: Experience investigating issues across application, platform, and data layers, communicating clearly with customers, and driving problems through resolution

## Skills

### Required
- Go
- Typescript
- Python
- Kubernetes
- Docker
- REST/JSON APIs
- OAuth/JWT
- RBAC
- Service accounts
- Metrics
- Logs
- Traces
- Error monitoring
- Alerting
- Distributed-systems troubleshooting
- Cloud-native platforms
- AI and agent platforms
- Agentic AI applications
- LangGraph
- A2A
- MCP
- Tool calls
- Model-provider integrations
- Memory
- Checkpoints
- Streaming
- Retries
- Timeouts

### Nice to have
- MongoDB
- MongoDB Atlas
- Atlas Vector Search
- Voyage AI
- AWS
- Azure
- GCP
- Terraform
- GitHub Actions
- CodeBuild
- Helm
- Operators
- Container registries
- Advanced Kubernetes networking

---

Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/mongodb/jobs/8114232?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)