# Order Management Specialist

**Company**: Synthesia
**Location**: New York City
**Work arrangement**: hybrid
**Job type**: Full time
**Category**: Operations
**Industry**: Technology
**Wikidata**: https://www.wikidata.org/wiki/Q12057983

**Apply**: https://jobs.ashbyhq.com/synthesia/f28a5957-82c1-4a40-9d2f-2d0afe849339?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_b83e514c-d01

## Description

We are looking for a highly organized and detail-oriented Order Management Specialist to join our fast-growing SaaS company. This role plays a critical part in the quote-to-cash workflow, ensuring accurate and efficient order processing and subscription setup which impacts invoicing coordination, and customer account management.

## Responsibilities:

### Order Processing

- Accurately review and process orders received via Salesforce, checking for accurate product configuration, pricing, discounts, contract terms and customer information in accordance with company policies.

- Oversee deal close processes by maintaining accurate records, managing documentation, and ensuring the timely completion of all critical milestones.

- Ensure clean handoff from sales to finance, including proper documentation and approvals

- Manage purchase order inquiries while maintaining with audit and compliance standards

- Oversee provisioning settings to keep services running without disruption.

### Subscription Management

- Coordinate renewals, upgrades, downgrades, and amendments with relevant stakeholders.

- Monitor subscription health and proactively flag anomalies or issues.

### Sales Support

- Support account executives and customer success managers with quote validation, contract review, and order entry guidance.

- Help manage deal desk requests and ensure deals meet internal compliance standards.

- Act as a point of contact for Sales for deal-related questions, policy clarifications, and order-form guidance

### Process Improvement & Reporting

- Identify opportunities to streamline order-related workflows and eliminate friction points.

- Contribute to documentation and refinement of order management policies.

- Generate reports on order accuracy, subscription trends, and processing times.

- Assist the team with Ad hoc projects related to reporting and cross-functional operations

## Required Qualifications

- Bachelor’s degree in Business Administration, Finance, Operations, or a related field.

- Minimum two years of experience in Order management, Deal Desk, or supply chain

- Experience with Salesforce, Ironclad, NetSuite, or similar systems

- Strong understanding of SaaS business models, ARR/MRR, and revenue recognition basics.

- Exceptional attention to detail and ability to manage multiple priorities in a dynamic environment.

- Excellent communication and cross-functional collaboration skills.

## Preferred Skills

- Experience with quote-to-cash (QTC) process in a SaaS context.

- Exposure to SOX compliance and internal controls is a plus.

- Proficiency in Excel and familiarity with BI/reporting tools

## Skills

### Required
- Salesforce
- Ironclad
- NetSuite
- SaaS business models
- ARR/MRR
- Revenue recognition basics

### Nice to have
- Quote-to-cash (QTC) process
- SOX compliance
- Internal controls
- Excel
- BI/reporting tools

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Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/synthesia/f28a5957-82c1-4a40-9d2f-2d0afe849339?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)