# Senior Principal Field Architect - AI Agents

**Company**: Twilio
**Location**: Remote - US
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: $284,320 - $355,400
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/twilio/jobs/8039186?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_b8359243-589

## Description

At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

As a Senior Principal Field Architect - AI Agents, you will be a critical, highly visible leader on the Field CTO team who bridges the gap between Twilio's product vision and our customers' needs. You will partner with Product, Engineering, Sales, and GTM teams to spearhead the launch and adoption of our AI-native platform services.

Responsibilities:

- Engineer seamless integrations between Twilio Agent Connect (TAC), the Twilio Conversations suite, and hyperscaler AI platforms (AWS Bedrock, Azure Foundry, GCP Vertex AI Agent Builder, and Meta's Business Agent platform).

- Champion the Builder's Mindset: Demonstrate a deep, practical understanding of modern software development and AI coding tools like Claude, Gemini, and Cursor.

- Act as a technical liaison and partnership builder with leading AI tool and cloud companies.

- Present Twilio's technical roadmap and vision to customers and consolidate insights into structured inputs for planning.

- Support and provide direction to Sales and Specialist teams on the latest positioning, use cases, and technical roadmaps.

- Partner with the Specialist team to capture technical and business requirements with key enterprise accounts.

Qualifications:

- 10+ years of engineering experience coupled with 8+ years in enterprise technology strategy, technical product management, cloud engineering, or executive consulting roles.

- Deep architectural understanding of major cloud hyperscalers (AWS, Azure, GCP) and hands-on familiarity with conversational AI, chatbots, cognitive services, and machine learning architectures and engineering practices.

- Strong technical background to discuss complex system architectures and integrate AI technologies.

- Ability to develop and execute long-term solution architectures, roadmaps, and cross-functional initiatives at an enterprise scale with significant business impact.

- Exceptional communication skills to articulate complex concepts to both highly technical developers and business-focused executives.

Location: Remote - US Travel: Approximately 20% travel anticipated

What We Offer:

- Competitive pay

- Generous time off

- Ample parental and wellness leave

- Healthcare

- Retirement savings program

- Much more

Compensation:

- Estimated pay ranges: $284,320 - $355,400 (Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont, Washington D.C.)

- $292,080 - $365,100 (New York, New Jersey, Washington State, California outside of San Francisco Bay area)

- $324,480 - $405,600 (San Francisco Bay area, California)

## Skills

### Required
- Cloud Engineering
- AI
- Conversational AI
- Chatbots
- Machine Learning
- Technical Product Management
- Cloud Hyperscalers (AWS, Azure, GCP)

### Nice to have
- Modern Software Development
- AI Coding Tools (Claude, Gemini, Cursor)
- Digital Customer Engagement Experiences

---

Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/twilio/jobs/8039186?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)