# Guest Relations Agent

**Company**: AccorHotel
**Location**: Dubai, Dubai
**Experience**: entry
**Job type**: full-time
**Category**: Hospitality
**Industry**: Hospitality

**Apply**: https://jobs.smartrecruiters.com/AccorHotel/744000161045079-guest-relations-agent?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/guest-relations-agent-b824b14d-c90/

## Description

We are seeking a Guest Relations Agent to join our team at AccorHotel in Dubai.

As a Guest Relations Agent, you will be responsible for providing exceptional service to our VIP guests, ensuring their stay with us is memorable and enjoyable.

Responsibilities:

- Prepare for daily VIP arrivals in terms of room allocation, amenities, and special requests

- Keep Mis-en-place ready for VIP arrival (registration cards, room keys, welcome drink)

- Register and process check-in/out for all VIP guests efficiently and professionally

- Escort VIP guests to their rooms

- Update guest information into the computer after a complete check-in

- Handle walk-in counter reservations and process call-in reservations when the room reservations section is closed

- Provide friendly and courteous service to guests and respond promptly to all requests and inquiries

- Resolve guest complaints/requests and liaise with the department concerned to ensure immediate follow-up

- Handle issuance of guest room key cards and ensure effective control for guest security

- Ensure that all messages, mails, and packages are delivered to the guest room

- Assist at the Information counter, Foreign Exchange, and Business centre, as and when assigned

- Have knowledge of the hotel rate codes, package, segmentation, discounts, and how to handle each

- Maintain continuous contact with hotel guests to ensure that any problem or complaint is handled efficiently and courteously

- Follow up with Bell desk regarding shuttle bus

- Make daily courteous calls to VIP rooms, as well as to other guests

- Report any unusual occurrences or requests to the manager

- Be aware of the hotel accident prevention policies

- Ensure the cleanliness and neatness of the front office area

- Review logbook, verify outstanding, and follow up pending

- Identify if any special assignment for the day

- Check hotel situation, occupancy, functions, groups, VIPs

- Re-announce VIP rooms to Housekeeping and F&B departments

- Check if all departure details for the day have been taken, as well as for the next day

- Arrange for bouquets, cake, and cards in case of guest's anniversary and birthdays

- File daily guest relations report and documents systematically

- Coordinate and provide information with the Front Office, Housekeeping, F&B, and especially with the General Manager regarding MIPs and VIPs

- Review Guest Comments daily and take contact if necessary and possible with the guest for direct action

- Effectively handle all guest complaints concerning Guest Relations in coordination with the Guest Relations Manager, taking corrective action to prevent recurrence and convert the guest into a repeat customer

Qualifications:

- University Degree in Hotel Management

- Fresher or a minimum of 1 year experience in a similar role in a 5-star hotel, preferably in the same role

- Excellent communication skills, empathy, patience, and courteous demeanor

Benefits:

- Employee benefit card offering discounted rates at Accor worldwide

- Learning programs through our Academies

- Opportunity to develop your talent and grow within your property and across the world!

- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- Hotel Management
- Communication Skills
- Empathy
- Patience

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/AccorHotel/744000161045079-guest-relations-agent?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)