# Group Manager, Global Customer Operations & Growth

**Company**: Adobe
**Location**: Noida
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Technology

**Apply**: https://adobe.wd5.myworkdayjobs.com/en-US/external_experienced/job/Noida/Group-Manager--Global-Customer-Operations---Growth_R171692?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/group-manager-global-customer-operations-and-b8203e70-961/

## Description

We're looking for a high-energy, aggressive, results-driven leader to own global customer operations for Adobe's global customer base across B2C.

This role combines support, vendor management, and revenue growth , leading a large, distributed team to deliver excellent service while actively driving retention and sales outcomes.

**Responsibilities**

- Own global support operations for Adobe's customers, ensuring consistent, high-quality service across all channels.

- Drive AI-led automation and self-service to improve efficiency and reduce customer effort without compromising quality.

- Manage a large network of vendor/partner teams, holding them accountable to SLAs, quality, and cost efficiency.

- Lead a service+sales motion , identifying and converting upsell, cross-sell, and retention opportunities across the B2C base.

- Own retention and cancellation outcomes, setting and driving targets to reduce global churn.

- Lead, coach, and scale a large, multi-layered global team (in-house + vendor/partner) with an outcomes-first mindset.

- Set and hold the organization accountable to ambitious metrics , cost-per-contact, CSAT, retention, conversion.

- Partner with Product, Engineering, and Sales to ensure customer and market signals shape roadmap and strategy.

**Requirements**

- 12-18 years in customer operations, technical support, or service delivery, including leading large teams (500+) with vendor/partner management experience.

- A proven track record driving revenue or retention outcomes within a service organization , not purely cost-center support experience.

- Strong operational and analytical rigor , comfortable owning hard metrics and driving performance against them.

- Experience with AI-driven automation or self-service tooling in a support/CX context.

- Global, cross-cultural team leadership across global B2C customer bases.

- An aggressive, high-ownership mindset , energized by scale and transformation.

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## Skills

### Required
- customer operations
- technical support
- service delivery
- vendor management
- AI-driven automation
- self-service tooling
- global team leadership

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Source: [Apply at adobe.wd5.myworkdayjobs.com](https://adobe.wd5.myworkdayjobs.com/en-US/external_experienced/job/Noida/Group-Manager--Global-Customer-Operations---Growth_R171692?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)