# Sales Operations Manager, Tooling & Process

**Company**: Fin
**Location**: San Francisco, California
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $128,700 - $153,750
**Category**: Operations
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/intercom/jobs/8011003?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_b81582be-085

## Description

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.

We're looking for an analytical, systems-minded, and highly organized Sales Operations Manager, Sales Tooling & Process to join our Revenue Operations team.

## What will I be doing?

- Strategic Collaboration & Stakeholder Management: Act as a trusted operational partner to Sales leadership, proactively identifying opportunities to improve efficiency, scalability, and execution across the GTM organization.

- Sales Tooling Management & Optimization: Own the administration and optimization of key sales technologies, ensuring systems are aligned to business priorities, seller workflows, and prospecting motions.

- Process Design & Operational Excellence: Build and maintain scalable workflows, automations, and operational processes that improve productivity, data quality, and consistency across the Sales organization.

- Routing Ownership: Manage account and opportunity routing logic across platforms such as LeanData and Chili Piper, ensuring routing frameworks support territory strategy and business objectives.

- Strategic Project Leadership: Lead cross-functional initiatives including sales technology implementations, process improvements, workflow enhancements, and operational scaling projects.

- Forge Strong Partnerships: Collaborate closely with Revenue Operations, Business Systems, Enablement, Customer Success, and other GTM stakeholders to drive alignment and successful execution.

- Innovate with AI & Drive Operational Excellence: Identify opportunities to leverage AI, automate manual work, and improve operational efficiency while maintaining high standards for documentation, governance, and process quality.

## What skills do I need?

- Bachelor's degree or equivalent experience.

- 5+ years of experience in Sales Operations, Revenue Operations, GTM Systems, or a related function, preferably within a high-growth SaaS environment.

- Deep experience administering and optimizing sales technologies such as Outreach, Gong, ZoomInfo, Sales Navigator, Chili Piper, LeanData, 6sense, or similar platforms.

- Strong understanding of sales process design, routing logic, workflow automation, and system governance.

- Experience managing cross-functional operational projects from requirements gathering through implementation.

- Strong analytical and problem-solving capabilities with exceptional attention to detail.

- Excellent stakeholder management and communication skills, with the ability to influence across multiple functions.

- Experience creating and maintaining operational documentation and scalable process frameworks.

- Ability to balance tactical execution with process improvement and long-term scalability.

## Bonus skills & attributes

- Experience with Salesforce administration, reporting, and workflow management.

- Experience implementing automation and AI-driven productivity initiatives.

- Familiarity with GTM systems architecture and integrations.

- Experience supporting global Sales organizations, especially Sales Development teams.

- Experience evaluating, selecting, and implementing new GTM technologies.

## Benefits

- Competitive salary and meaningful equity

- Comprehensive medical, dental, and vision coverage

- Regular compensation reviews

- Flexible paid time off policy

- Paid Parental Leave Program

- 401(k) plan and match

- Fun events for Finrades, friends, and family

## Skills

### Required
- Sales Operations
- Revenue Operations
- GTM Systems
- Sales Technology Administration
- Process Design
- Operational Excellence
- Project Leadership
- Stakeholder Management
- Analytical Skills
- Problem-Solving
- Communication
- Documentation
- Scalability

### Nice to have
- Salesforce Administration
- Automation
- AI-driven Productivity Initiatives
- GTM Systems Architecture
- Global Sales Organizations
- New GTM Technologies

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/intercom/jobs/8011003?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)