# Customer Success

**Company**: Salesforce
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Georgia---Remote/Qualified-Success-Architect---Global-SMB-Team_JR357072?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_b7ffccb6-e7a

## Description

Salesforce is seeking a Customer Success professional to lead customers through the successful onboarding, implementation, and adoption of the Qualified Agentic Marketing Platform and Piper the AI SDR Agent.

You will manage a higher-volume book of SMB accounts, leveraging agentic tooling and AI-assisted workflows to scale implementation delivery and ongoing account management without sacrificing quality.

Key responsibilities include:

- Partnering with customer stakeholders across Marketing, Sales, RevOps, and IT to design scalable inbound pipeline generation strategies

- Architecting and implementing Qualified solutions that integrate deeply with Salesforce, marketing automation platforms, routing workflows, and GTM systems

- Guiding customers through the configuration and optimization of AI-powered buyer engagement experiences across web and email channels

- Translating customer business objectives into technical solution designs, conversational flows, segmentation strategies, qualification logic, and AI SDR goals

- Analyzing buyer engagement, conversion performance, pipeline impact, and adoption trends to deliver strategic recommendations and ongoing optimization plans

- Conducting Executive Strategic Business Reviews (ESRs) and strategic roadmap discussions with customer stakeholders to demonstrate business impact and align on future growth opportunities

Requirements:

- 3-5 years of SMB/Mid Market/Enterprise software experience

- Experience with AI tools and building or experimenting with AI agents/workflows

- Deep working knowledge of Salesforce CRM

- Working knowledge of marketing automation systems

- Knowledge of web/scripting technologies, HTML, CSS, JavaScript, and SaaS applications

- Excellent interpersonal, communication, persuasion, presentation, and writing skills

Benefits:

- Time off programs

- Medical, dental, vision

- Mental health support

- Paid parental leave

- Life and disability insurance

- 401(k)

- Employee stock purchasing program

## Skills

### Required
- Salesforce CRM
- marketing automation systems
- HTML
- CSS
- JavaScript
- SaaS applications

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Source: [Apply at salesforce.wd12.myworkdayjobs.com](https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Georgia---Remote/Qualified-Success-Architect---Global-SMB-Team_JR357072?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)