# Director, Customer Success, Enterprise

**Company**: Braze
**Location**: Chicago
**Work arrangement**: hybrid
**Experience**: executive
**Job type**: full-time
**Salary**: $172,000 - $271,000/year
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/braze/jobs/8164569?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_b7f450eb-8ac

## Description

Braze is seeking a Director, Customer Success, Enterprise to join their senior leadership team. The successful candidate will own the entire Enterprise book of business within Braze's Chicago geography, managing multiple teams and taking ownership of their growth, development, and achievement.

Responsibilities:

- Be a core member of the Customer Success Department's Senior Leadership Team

- Manage multiple Customer Success teams, hiring, nurturing, and performance managing staff

- Develop a cost-efficient organisation that maintains high standards of excellence

- Create a culture of customer delight, partnering with Senior Sales and Services Leadership

- Represent Braze as a public presence, building executive relationships with customers

- Work with managers and individual contributors to achieve team KPIs

- Identify opportunities for continuous improvement

- Guide teams in managing client lifecycles and demonstrating value

- Drive ongoing adoption and set KPIs for ROI

- Advocate customer business use-cases to product development

- Be a point of escalation for clients

- Work closely with internal stakeholders to design efficient processes

Qualifications:

- 5+ years relevant experience in Customer Success, Consultancy, Account Management, or Mobile Marketing

- 3+ years experience managing people managers

- Significant project management experience and/or formal certifications

- Exemplary written and verbal communication skills

- Strong technical domain knowledge of Mobile Development, APIs, Marketing Automation, Direct Marketing, Analytics, or Programming

Benefits:

- Competitive compensation, including equity

- Retirement and Employee Stock Purchase Plans

- Flexible paid time off

- Comprehensive benefit plans

- Family services, including fertility benefits and equal paid parental leave

- Professional development support

- Curated in-office employee experience

- Opportunities to give back to the community

- Employee Resource Groups

## Skills

### Required
- Customer Success
- Leadership
- Project Management
- Communication
- Technical Domain Knowledge

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/braze/jobs/8164569?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)