# Patient Administrator - Call Centre

**Company**: Chelsea and Westminster Hospital NHS Foundation Trust
**Location**: Isleworth
**Job type**: temporary
**Salary**: £30630.00 to £32346.00
**Category**: Healthcare
**Industry**: Healthcare

**Apply**: https://www.jobs.nhs.uk/candidate/jobadvert/C9289-CS-598?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/patient-administrator-call-centre-b7eca394-d8c/

## Description

We are searching for high performing and enthusiastic individuals to fill a Patient Administrator vacancies on the West Middlesex site working in our busy call centre supporting both sites.

This is a busy call centre managing approximately 26,000 calls a month. If you like talking to people and have had previous experience in customer service or a call centre, this could be the role you are looking for.

You must have telephone experience and ideally experience of working with Cerner or other PAS systems. You should have a good team spirit as well as being able to work autonomously.

As a team player, they will need to be able to demonstrate excellent listening and communication skills, be organised, adaptable and flexible, show empathy and concern for others.

If you thrive on a challenge and enjoy working in a very busy and demanding environment, this could be the role for you.

**Main duties of the job**

The post holder will contribute to the delivery of high-quality, safe and compassionate healthcare to patients by providing an administrative service focused on the patient and their individual needs. The Patient Administrator will provide effective and efficient administrative support to a team liaising with patients, doctors and other healthcare professionals. The staff member will work consistently to provide high-quality customer service and will be professional at all times.

**Job responsibilities**

- Provide a customer-focused service dealing with all patients or visitors in an efficient, polite and courteous manner

- Support the delivery of a high-quality healthcare service ensuring that all patients receive a high standard of service delivery

- Handle queries from patients/relatives confidentially and sensitively; refer clinical-related queries to appropriate staff

- Interact with patients and relatives in distress in a sensitive and empathetic manner

- Take and relay as appropriate, telephone enquiries and messages, using initiative and prioritising skills when disseminating information

- Update patient details on PAS as appropriate, checking all demographic details on arrival or departure

- Oversee the work of more junior staff and ensure work objectives are being met on a day-to-day basis and demonstrate duties to new starters

- Ensure all procedures are followed re data capture for service-specific outcomes

- Ensure all paperwork is filed appropriately

- Arrange interpreter and transport services where indicated

- Adhere to trust-wide standard operating procedures and policies developed for clinical administrative processes and participate in their development

- Provide cover across the POD as and when required

- Provide an excellent standard of service to patients at all times

- Ensure the availability of all necessary documents (including forms, patient information leaflets and questionnaires) labels, continuation sheets

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- telephone experience
- customer service experience
- communication skills
- organisational skills
- teamwork

### Nice to have
- Cerner or other PAS systems experience

---

Source: [Apply at jobs.nhs.uk](https://www.jobs.nhs.uk/candidate/jobadvert/C9289-CS-598?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)