# Sr. Manager, Sales Operations

**Company**: GitLab
**Location**: Remote, US
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: $139,200-$208,800 USD
**Category**: Sales
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/gitlab/jobs/8561194002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_b7b39624-9bc

## Description

As a Senior Manager, Customer Experience Operations at GitLab, you will lead the operational teams that power our post-sales customer motion. This is a people leadership role responsible for managing and developing a team of operations professionals across three domains: Customer Success Management (CSM) Operations, Renewals Operations, and Professional Services (PS) Operations.

You will partner closely with other Revenue Strategy & Operations teams, Finance, and Sales to ensure that CX operational needs are clearly defined, well-represented, and executed with precision. You will thrive in GitLab’s all-remote, values-driven environment, where documentation, iteration, and cross-functional partnership are core to how we work.

Key responsibilities include:

- Leading, managing, and developing a team of operations professionals across CSM Ops, Renewals Ops, and PS Ops

- Partnering with Revenue Technology to represent and prioritize CX operational requirements for Customer Success and Professional Services systems

- Building and maintaining strong cross-functional partnerships with Revenue Strategy & Operations, Finance, and Sales

- Establishing and maintaining operational cadences, including forecast reviews, renewal health reporting, and pipeline hygiene

- Partnering with Revenue Analytics to deliver reporting and data views that connect team performance to business outcomes

- Leading and contributing to PS financial operations, including project-level margin tracking, rate card management, and revenue recognition compliance

You will bring:

- Demonstrated progressive experience across Customer Success operations, Renewals operations, and Professional Services operations

- Proven people management experience, including the ability to develop and retain a distributed team in a fast-paced SaaS environment

- Fluency with Customer Success and Professional Services systems, including Gainsight, Salesforce, and PS project management platforms

- Working knowledge of PS financial operations, including margin tracking, rate card structures, and revenue recognition considerations

- Demonstrated ability to lead cross-functional initiatives, influence without direct authority, and translate ambiguous business questions into clear process, reporting, or systems solutions

About the team: The CX Operations team sits within the Customer Experience Strategy & Operations function at GitLab and is responsible for the processes, data standards, and operational programs that enable our Customer Success, Renewals, and Professional Services teams to operate at scale.

How GitLab will support you:

- Benefits to support your health, finances, and well-being

- Flexible Paid Time Off

- Team Member Resource Groups

- Equity Compensation & Employee Stock Purchase Plan

- Growth and Development Fund

- Parental leave

- Home office support

## Skills

### Required
- Customer Success operations
- Renewals operations
- Professional Services operations
- Gainsight
- Salesforce
- PS project management platforms
- PS financial operations
- Margin tracking
- Rate card management
- Revenue recognition compliance

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/gitlab/jobs/8561194002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)