# Trusted Access Specialist, Critical Harm Operations

**Company**: OpenAI
**Location**: San Francisco, California
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $189K - $280K
**Category**: Operations
**Industry**: Technology
**Wikidata**: https://www.wikidata.org/wiki/Q124605186

**Apply**: https://jobs.ashbyhq.com/openai/5ebf3a52-0023-484c-a0fd-75f6ec7483ca?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_b7780b50-f6d

## Description

### Job Overview

We are seeking a senior operator to join our Trusted Access team, focusing on improving customer access workflows for advanced AI capabilities. As a Trusted Access Specialist, you will own and enhance the customer access workflow for an assigned Trusted Access program, ensuring seamless and secure access to AI tools.

### Responsibilities

- Own the operational workflow for an assigned Trusted Access program, from application through confirmed access and subsequent changes.

- Identify areas where customers encounter difficulties and prioritize improvements based on customer impact, risk, and effort.

- Investigate complex eligibility, onboarding, and access cases, reconciling records and applying approved requirements within your authority.

- Drive customer and account-team escalations through resolution, establishing blockers, maintaining clear ownership, and communicating next steps.

- Turn recurring case patterns into product and process changes with Product, Engineering, and customer-facing partners.

- Build guidance to make reliable resolution repeatable, including support playbooks, help-center content, training, and quality checks.

- Use data to distinguish fast ticket closure from better access outcomes, diagnosing delays and refining your workflow and priorities.

- Develop and validate AI-assisted workflows and automation with technical partners.

- Maintain clear documentation and qualified backup across programs.

### Requirements

- Independently owned and improved customer support, onboarding, access, risk, or product-operations workflows in a complex service environment.

- Delivered durable improvements through product changes, self-service, automation, or partner enablement, with evidence of adoption and better customer outcomes.

- Sound judgment in situations with conflicting records or unclear requirements.

- Comfortable investigating across customer, account, approval, and access systems.

- Ability to translate operational problems into clear requirements for technical partners.

- Effective communication with clarity and empathy under pressure.

- Builds trust across teams and follows through from proposed improvements to reliable day-to-day operation.

### Salary

The salary range for this position is $189K - $280K per year.

## Skills

### Required
- workflow management
- customer support
- eligibility review
- access provisioning
- problem-solving
- communication
- data analysis
- AI-assisted workflows
- automation

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Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/openai/5ebf3a52-0023-484c-a0fd-75f6ec7483ca?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)