# Senior Desktop Support Technician

**Company**: Leidos
**Location**: Dahlgren, VA
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: $28.45 - $36.06
**Category**: IT
**Industry**: Technology

**Apply**: https://leidos.wd5.myworkdayjobs.com/en-US/External/job/Dahlgren-VA/Senior-Desktop-Support-Technician_R-00194405?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_b7181668-1d7

## Description

Leidos is seeking a Senior Desktop Support Technician to support a government site in Dahlgren, VA. The successful candidate will provide direct desk-side and basic network support to customers, troubleshooting and repairing IT devices.

Responsibilities:

- Troubleshoot and resolve user computer issues, including hardware and software-related concerns

- Assist junior technicians in resolving complex issues

- Manage customer tickets according to established Service Level Requirements (SLRs)

- Ensure customer requirements and guidelines are met within set timelines

- Assist other teams with troubleshooting and resolving local and network-connected MFD/printers, Voice over Internet Protocol (VoIP), and Video Teleconference (VTC) issues

- Provide premier computer and network support to VIP and executive-level customers

Requirements:

- US Citizen

- DoD Secret Clearance

- High school diploma with 5+ years of prior relevant experience

- Valid DoD 8570 IAT Level II: Security+ or higher Certification

- Demonstrated expertise in IT Enterprise Operations

- Experience with Microsoft Windows OS, version 10

- Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software

- Basic network troubleshooting skills

- Excellent customer service skills

- Excellent oral and written communication skills

Preferred Qualifications:

- Organized and detail-oriented

- Strong leadership skills

- Self-motivated and self-directing

- Strong collaboration, prioritization, and adaptability skills

- Ability to manage and prioritize own work and that of their team

- Independent decision-making

- Analytical thinking

The hourly range for this position is $28.45 - $36.06.

## Skills

### Required
- Microsoft Windows OS
- HP Service Manager
- Remedy
- Service/Help Desk ticket management software
- Basic network troubleshooting
- Customer service
- Oral and written communication

### Nice to have
- Leadership
- Collaboration
- Prioritization
- Adaptability
- Analytical thinking

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Source: [Apply at leidos.wd5.myworkdayjobs.com](https://leidos.wd5.myworkdayjobs.com/en-US/External/job/Dahlgren-VA/Senior-Desktop-Support-Technician_R-00194405?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)