# Partner Success Manager

**Company**: Gusto
**Location**: Denver, CO; Atlanta, GA; San Francisco, CA;New York, Phoenix, AZ; Chicago, IL; Las Vegas, NV;
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $145,000–$209,000
**Category**: Sales
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/gusto/jobs/7954445?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_b6d5fe87-199

## Description

About Gusto At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff , payroll, health insurance, 401(k)s, and HR , so owners can focus on their craft and their customers.

Responsibilities As a Partner Success Manager, you’ll play a key role in expanding Gusto’s presence within the accounting market, with a focus on our largest and most strategic accounting partners. This is not a traditional support role,you’ll help define and scale our enterprise partner success motion, working closely with leadership to establish best practices and drive meaningful growth.

Day-to-Day

- Build and maintain strong relationships with senior stakeholders at large accounting firms to ensure they realise maximum value from GustoPro

- Lead onboarding and deliver tailored training aligned to firm-specific workflows and needs

- Travel to partner sites to lead in-person meetings and effectively leverage on-site technologies

- Develop and execute strategies to drive adoption and engagement across enterprise accounting firms

- Collaborate with partners on co-branded content, case studies, and resources that highlight successful implementations and best practices

- Advise firm leadership on how to strategically use GustoPro to drive operational efficiency and growth

- Partner closely with Enterprise Account Managers to create and execute joint success plans, ensuring seamless onboarding, ongoing support, and expansion opportunities

- Work cross-functionally with Sales, Marketing, and Product to address partner needs and provide actionable feedback

- Track partnership performance metrics and develop strategies to improve outcomes and ROI

- Represent the voice of enterprise partners internally, influencing product and service enhancements

- Contribute to the design and evolution of partner programs tailored to large accounting firms

- Maintain deep knowledge of the accounting industry, regulatory landscape, and GustoPro’s product roadmap

- Use AI-powered workflows as a core part of how you sell: running assigned tools daily, surfacing friction and inefficiencies as you find them, and collaborating with your team to influence what gets built or improved next.

Requirements

- 6+ years of experience in partner management, account management, or customer success, with a strong focus on enterprise clients

- 4+ years in a customer-facing role

- 2+ years of experience partnering closely with sales teams (preferred)

- Willingness to travel, with requirements ranging from up to 50% during peak engagement periods to approximately 25% during the remainder of the year

- Strong understanding of the accounting firm ecosystem, including business models, challenges, and technology needs

- Exceptional communication, presentation, and relationship-building skills

- Strong listening and empathic communication abilities

- Analytical and strategic problem-solving mindset

- Ability to quickly learn complex products and operate as a credible advisor

- Comfortable working autonomously while collaborating cross-functionally

- Ability to thrive in a fast-paced, evolving environment

- Experience with CRM, analytics, and success tools (e.g., Salesforce, Tableau) and Learning Management Systems

- A builder mentality, with excitement for shaping and scaling partner success at Gusto

- Proven, day-to-day experience integrating AI into how you work , across writing, research, prep, and summarization as a core part of your workflow, with a track record of giving clear, useful feedback that helps improve your tools and processes.

Target On-Target Earnings (OTE) The target on-target earnings (OTE) for this role range from $145,000–$178,000 in Denver and most remote locations, and $171,000–$209,000 in San Francisco and New York.

## Skills

### Required
- partner management
- account management
- customer success
- AI-powered workflows
- CRM
- analytics
- success tools
- Learning Management Systems

### Nice to have
- sales teams
- strategic planning
- communication
- presentation
- relationship-building
- analytical problem-solving
- strategic thinking

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/gusto/jobs/7954445?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)