# Client Service Representative

**Company**: IQVIA
**Experience**: mid
**Job type**: full-time
**Salary**: $53,000.00 - $132,600.00
**Category**: Customer Service
**Industry**: Healthcare

**Apply**: https://iqvia.wd1.myworkdayjobs.com/en-US/IQVIA/job/Parsippany-New-Jersey-United-States-of-America/Client-Service-Analyst_R1556247?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_b6d3184c-f54

## Description

We are seeking a Client Service Representative to ensure clients obtain maximum value from our products and services, facilitating a positive and productive long-term relationship.

**Key Responsibilities:**

- Ensure fulfillment of contract specifications and ad-hoc client requests to build client satisfaction

- Assist team members in building and maintaining effective business relationships with clients

- Verify that product deliverables meet customer specifications, including timeliness and quality

- Partner with account managers and clients to derive optimum value from IQVIA products and services

- Maintain effective internal communications with sales and client service support

- Monitor performance against existing service agreements and ensure client's obligations are met

- Research, analyze, and respond to client inquiries requiring in-depth understanding of the client, specific business line, and/or therapeutic market

- Conduct product/services and process training for clients and other employees

- Represent IQVIA on external client projects

**Requirements:**

- Bachelor's Degree

- Four years of related work experience

- One to two years of experience as an IQVIA Client Service Representative

- Broad knowledge of client service representative concepts, practices, and procedures

- Broad knowledge of IQVIA products and the Pharmaceutical industry

- Meeting facilitation, presentation, and training experience

- Proficiency in PC applications, such as Excel

- Effective communication skills, written and oral

- Problem-solving, analytical, and strong customer service skills

- Ability to develop and maintain relationships in a diverse business environment

- Ability to travel to clients and IQVIA offices as needed

**What We Offer:**

- Competitive salary: $53,000.00 - $132,600.00 per year

- Incentive plans, bonuses, and other forms of compensation may be offered

- A range of health and welfare benefits

## Skills

### Required
- client service
- communication
- problem-solving
- analytical skills
- customer service
- Excel

### Nice to have
- accreditation in multiple business lines of IMS service certification program

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Source: [Apply at iqvia.wd1.myworkdayjobs.com](https://iqvia.wd1.myworkdayjobs.com/en-US/IQVIA/job/Parsippany-New-Jersey-United-States-of-America/Client-Service-Analyst_R1556247?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)