# Customer Support Assistant

**Company**: Bupa
**Location**: Weybridge
**Job type**: part-time
**Salary**: £10,998.00 – £14,016.60
**Category**: Customer Service
**Industry**: Healthcare

**Apply**: https://bupa.wd3.myworkdayjobs.com/en-US/EXT_CAREER/job/Weybridge/Customer-Support-Assistant_R1500884?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_b6ccf7bc-e42

## Description

We make health happen at Bupa. Our care homes are dedicated to delivering person-centred care, supporting independence and honouring choice to help our residents live their best lives.

As a Customer Support Assistant, you will deliver a professional, welcoming, and efficient front-of-house service and maintain the highest standards of administration for the Care Home, using the correct systems and ways of working. This role ensures smooth day-to-day operations, excellent customer service, and effective support to the Home Manager and wider team.

**Key Skills / Qualifications needed for this role:**

- Experience in providing excellent customer service in a receptionist or administrative role is desirable

- Experience of payroll administration and processing employee related information

- Experience of administrative procedures and processes

- Proven experience of Microsoft Office applications (word, excel and outlook)

- Ability to build and maintain relationships

- Strong interpersonal skills and to be able to communicate with people of all levels both internally and externally, both by telephone and in writing

- Attention to detail

- Flexibility and proven ability to work on own initiative

- Dedicated, efficient and can manage a varied workload whilst working to tight deadlines

- Strong communication skills with excellent telephone manner, always remaining courteous

- Ability to manage own time, prioritising and organising work appropriately

- This role may require weekend working

**Benefits** Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

- My Healthcare - Free access to 24/7 support, advice, and treatment for a variety of health-related issues, including remote GP appointments, physiotherapy and mental health support

- Annual allowance which you can redeem against a menu of Bupa healthcare products, all to the approximate value of £350

- Wagestream - Have early access to up to 40% of your earned wages within minutes

- 28 days holiday

- We offer a sick pay scheme to our frontline teams, as an addition to statutory sick pay, to help provide some reassurance and financial support during longer absences

- Long service - For every milestone at Bupa we will reward you with ecards, extra holidays and money!

- Free meal on every shift

- Interest-free annual travel loan to enable the purchase of public transport annual season tickets

- We offer a range of Bupa pension plans – find out more on our career site

- Parental leave - We have schemes for adoption, birth parents and co parents -find out more on our career site

- Menopause Plan - Specifically designed to empower women to seek advice, choose their treatment and take control of their health

- Access to discounts at a wide variety of gyms and fitness facilities across the UK

## Skills

### Required
- Microsoft Office
- customer service
- administrative procedures
- payroll administration
- interpersonal skills
- communication skills

### Nice to have
- experience in providing excellent customer service
- experience of administrative procedures and processes

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Source: [Apply at bupa.wd3.myworkdayjobs.com](https://bupa.wd3.myworkdayjobs.com/en-US/EXT_CAREER/job/Weybridge/Customer-Support-Assistant_R1500884?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)