# Service Coordinator (Adult Social Care Operations)

**Company**: London Borough Of Waltham Forest
**Location**: London Borough of Waltham Forest, Greater London
**Work arrangement**: onsite
**Job type**: full-time
**Salary**: GBP 39,519 - 40,575 per year
**Category**: Social Care
**Industry**: Government & Public Sector

**Apply**: https://www.jobsgopublic.com/job/service-coordinator-adult-social-care-operations-121955?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/service-coordinator-adult-social-care-operations-b691b7af-0a2/

## Description

The Service Coordinator (ASC Operations) provides coordination and business support to the Adult Social Care senior leadership team, supporting effective service delivery, quality assurance and continuous improvement.

The role coordinates complaints, MP and councillor enquiries and FOI requests, including information gathering, drafting responses, tracking progress and reporting on emerging themes.

It also supports panel coordination, CQC improvement activity, financial and Continuing Healthcare tracking, reporting and staff communications, while building positive relationships with residents, colleagues and partners.

**Key Responsibilities:**

- Coordinate and track complaints, MP and councillor enquiries and FOI requests.

- Gather information from services and support the drafting of clear, timely responses.

- Maintain effective tracking systems and provide progress, performance and trend reporting.

- Coordinate panels and accurately record funding decisions for care packages and placements.

- Support and monitor continuous improvement activity, including the CQC improvement plan.

- Track financial savings and benefits arising from improvement activity.

- Track and report activity relating to NHS Continuing Healthcare funding.

- Prepare reports, correspondence and information for senior leaders.

- Coordinate and support Adult Social Care staff communications.

- Build positive relationships with residents, colleagues and partners, communicating with empathy and professionalism.

**Qualifications and Requirements:**

- Excellent written and verbal communication skills.

- Experience of coordinating and resolving complaints and enquiries, or similar.

- Experience of working with senior officers and internal and external stakeholders.

- Strong organisational, analytical and problem-solving skills.

- The ability to manage competing priorities and work to deadlines.

- Confidence in gathering information, tracking actions and producing clear and accurate reports and correspondence.

- Good IT skills, including Microsoft Word, Excel, Teams and PowerPoint.

- The ability to work independently, use initiative and contribute effectively as part of a team.

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## Skills

### Required
- Microsoft Word
- Excel
- Teams
- PowerPoint
- communication skills
- organisational skills
- analytical skills
- problem-solving skills

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Source: [Apply at jobsgopublic.com](https://www.jobsgopublic.com/job/service-coordinator-adult-social-care-operations-121955?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)