# Rezeptionist/Empfangsmitarbeiter (m/w/d)

**Company**: Accor
**Location**: Luebeck, SCHLESWIG-HOLSTEIN
**Job type**: full-time
**Category**: Hospitality
**Industry**: Hospitality

**Apply**: https://jobs.smartrecruiters.com/Accor/744000154949577-rezeptionist-empfangsmitarbeiter-m-w-d-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/rezeptionist-empfangsmitarbeiter-m-w-d-b6309690-b27/

## Description

We are seeking a Receptionist to join our team at the ibis Lübeck City hotel.

As the first point of contact for our guests, you will play a key role in ensuring their stay with us is comfortable and enjoyable.

Your responsibilities will include:

- Welcoming and checking in guests

- Managing reservations and handling guest requests

- Providing excellent customer service

- Working closely with the housekeeping and service teams

- Handling administrative tasks such as mail and payment processing

- Maintaining accurate records of guest data

- Working in a fast-paced environment, often under pressure

We require:

- A completed hospitality training programme or previous experience in a hotel reception role

- Excellent communication and interpersonal skills

- Fluency in German and English; proficiency in additional languages is an advantage

- Ability to work in a team environment and provide exceptional customer service

- Experience with hotel booking systems such as Opera Cloud and MS Office is desirable

In return, we offer:

- A permanent contract with predictable working hours

- 13 salaries per year

- Holiday pay

- A monthly bonus of up to 4%

- An annual bonus of up to 6%

- A monthly allowance of up to €50 for travel or internet costs

- Employee events and benefits

- Opportunities for professional development through our LEARN YOUR WAY platform

- Access to employee discounts and benefits across the Accor group

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- German
- English
- Opera Cloud
- MS Office
- customer service

### Nice to have
- additional languages

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Accor/744000154949577-rezeptionist-empfangsmitarbeiter-m-w-d-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)