# Associate - Portfolio Logistics Lead and LMS Consultant

**Company**: Capital One
**Location**: Richmond, VA
**Job type**: full-time
**Salary**: $73,300 - $83,700 for McLean, VA and $66,700 - $76,100 for Richmond, VA
**Category**: Operations
**Industry**: Finance

**Apply**: https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/Richmond-VA/Associate---Portfolio-Logistics-Lead-and-LMS-Consultant_R1001025-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_b61167b6-0ff

## Description

Capital One's Enterprise Learning Platform and Operations team is seeking a highly motivated, detail-oriented, and customer-focused individual to join our team as a Learning Program & Portfolio Ops Associate.

In this role, you will own platform logistics in One Learn for closed session offerings across Learning & Development, manage operational intake tasks in Learning Planner, and consult enterprise learning professionals on LMS functionality optimisation.

Working closely with internal facilitators, external vendors, and portfolio owners, you will manage end-to-end course logistics, deliver actionable data insights, ensure well-managed operations, and identify opportunities to automate tasks and streamline processes.

**Responsibilities:**

- Manage end-to-end One Learn platform logistics for closed session offerings across L&D, including course, session, and enrolments.

- Execute designated operational intake tasks within our intake platform, Learning Planner.

- Consult with enterprise learning professionals on LMS capabilities, best practices, and opportunities for optimisation.

- Actively monitor course enrolments, waitlists, and completion trends; generate basic and recurring reporting in One Learn to guide business decisions around session capacity and availability.

- Provide high-touch support to facilitators on One Learn navigation, platform capabilities, Zoom invites, basic reporting, and roster reconciliation.

- Serve as a direct point of contact for learners regarding LMS navigation, course inquiries, and specific offerings.

- Act as a liaison between clients and product teams, managing and escalating issues through appropriate channels to achieve timely resolution.

- Maintain well-managed operational standards by thoroughly documenting processes, team responsibilities, best practices, and training resources.

- Drive continuous improvement of the One Learn platform by identifying, proposing, and implementing LMS functionality optimisations.

**The Ideal Candidate Will Be:**

- An organised operational planner who excels at balancing complex, concurrent logistical schedules while maintaining high attention to detail and quality execution.

- A consultative relationship builder who collaborates effectively with LOBs, portfolio owners, learning consultants, and facilitators to offer thoughtful recommendations and deliver seamless learning experiences.

- A proactive, solutions-oriented problem solver who digs into operational workflows to reduce friction, automate manual tasks, and optimise learning platforms.

- A customer-focused communicator passionate about delivering exceptional, high-touch support to facilitators, learners, and cross-functional partners.

**Basic Qualifications:**

- High School Diploma, GED or equivalent certification

- At least 2 years of experience in LMS administration, learning operations, or client-facing program logistics

**Preferred Qualifications:**

- 3+ years of experience managing corporate learning logistics or LMS operations in an enterprise environment

- Experience consulting on LMS functionality, learner experience, or learning gamification strategies

- Experience using Google Suite, Slack, Zoom, and platform reporting features

- Experience with process documentation and familiarity with operational risk or well-managed frameworks

**Salary Information:**

The minimum and maximum full-time annual salaries for this role are: McLean, VA: $73,300 - $83,700 Richmond, VA: $66,700 - $76,100

**Benefits:**

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being.

## Skills

### Required
- LMS administration
- learning operations
- client-facing program logistics

### Nice to have
- Google Suite
- Slack
- Zoom
- platform reporting features
- process documentation
- operational risk
- well-managed frameworks

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Source: [Apply at capitalone.wd12.myworkdayjobs.com](https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/Richmond-VA/Associate---Portfolio-Logistics-Lead-and-LMS-Consultant_R1001025-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)