# Analyst Customer Support - STA - Indianola, PA

**Company**: Pharmaceuticals
**Location**: Indianola, Pennsylvania
**Job type**: temporary
**Salary**: $52,960.00 to $79,440.00
**Category**: Operations
**Industry**: Healthcare

**Apply**: https://talent.bayer.com/careers/job/562949978608159?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_b60dd3c2-fd9

## Description

At Bayer, we're visionaries driven to solve the world's toughest challenges and strive for a world where 'Health for all Hunger for none' is no longer a dream, but a real possibility.

This one-year, Short-Term Assignment (STA) provides comprehensive customer service and support across various channels for both business and end-consumer customers. You will handle post-sale inquiries, including technical and non-technical issues, through remote support via phone, online chat, or text, as well as in-person assistance at distribution centers or service facilities.

Your tasks and responsibilities:

- Support U.S. Order-to-Bill (O2B) operations for the Radiology Consumables business, partnering with the Shared Services Organization (SSO), internal teams, and external customers;

- Process customer orders and serve as a primary point of contact for order, pricing, product availability, supply, and service-related inquiries;

- Resolve customer issues through proactive communication, root-cause analysis, and coordination with Contracts, Sales, Finance, Credit, Logistics, Supply Chain, and Product Supply teams;

- Monitor KPIs and SLAs and identify trends, process improvements, digital opportunities, and training needs;

- Partner with the Contracts team to prevent and resolve pricing issues;

- Support contract reviews, quotes, pricing reports, and contract information requests;

- Provide phone coverage and coordinate team assignments to maintain strong customer service levels;

- Maintain customer and sales relationships, capture customer feedback, and support field-team requests and account maintenance activities;

- Support Master Data Governance processes for customer master-data requests in collaboration with SSO teams;

- Participate in cross-functional projects that improve operational efficiency, customer experience, and O2B processes;

- Support team members as needed and provide constructive feedback and development input to O2B leadership.

Requirements:

- Bachelor's degree in Business, Supply Chain, Logistics, Customer Service, or a related field preferred;

- Alternatively, five or more years of relevant customer-service experience in lieu of a Bachelor's degree;

- Proficiency in SAP and familiarity with Oracle Business Intelligence, Vistex, EDI transactions, and customer master-data processes;

- Understanding of customer requirements, contract and pricing processes, and end-to-end supply-chain activities;

- Strong customer-service, relationship-management, communication, and problem-solving skills;

- Ability to conduct root-cause analysis, prevent recurring issues, and identify improvement opportunities;

- Ability to manage multiple priorities accurately in a fast-paced, high-volume environment;

- Demonstrated adaptability, sound judgment, teamwork, and ability to work effectively across internal and external stakeholder groups.

Preferred qualifications:

- At least two years of experience in Customer Service, Sales, Logistics, Supply Chain, or a related operational role;

- Relevant internships may be considered;

- Healthcare, pharmaceutical, medical-device, or OTC industry experience.

Benefits:

- Salary between $52,960.00 to $79,440.00;

- Additional compensation may include a bonus or incentive compensation;

- Health care, vision, dental, retirement, PTO, sick leave, etc.

## Skills

### Required
- SAP
- Oracle Business Intelligence
- Vistex
- EDI transactions
- customer master-data processes
- customer service
- relationship management
- communication
- problem-solving

### Nice to have
- Sales
- Logistics
- Supply Chain
- Healthcare
- pharmaceutical
- medical-device
- OTC

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Source: [Apply at talent.bayer.com](https://talent.bayer.com/careers/job/562949978608159?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)