# Technical Account Manager

**Company**: MongoDB
**Location**: Gurugram
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/mongodb/jobs/8120184?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_b60d515f-261

## Description

MongoDB Technical Account Managers are at the forefront of technical problem solving with key customers, working on some of the most complex and exciting application ecosystems built on the MongoDB platform.

The TAM's primary remit is the cultivation of customer confidence and delivery of positive, account-wide technical outcomes that solve big customer problems while showcasing the capabilities of the MongoDB product portfolio.

As a Technical Account Manager, you'll be highly engaged with a handful of our largest customers, building key relationships with technical leaders and collaborating with them on their projects to build and scale MongoDB solutions - resolving questions and demonstrating solutions related to architecture, performance, recovery, security, and everything in between.

You should have 7+ years of relevant experience. It's crucial for every candidate to check these boxes:

- Communicator: Foster open lines of communication amongst internal stakeholders; The TAM ensures all concerned parties, including in some cases the MongoDB executive team, are well informed about accounts within the TAM's portfolio.

- Collaborator: Ability to work independently as well as cross-functionally to ensure customer needs are being met.

- Problem Solver: Comfort thinking on your feet, solving problems in real-time, and reducing pressure and anxiety through calm, authoritative technical leadership.

- Technical Expert: Experience building, maintaining, tuning, and troubleshooting sophisticated mission-critical production database systems.

- Builder: Develop, document, and help implement techniques, tools and procedures for optimizing MongoDB's technical relationship with marquee customers.

Success Measures:

- In 3 months, you will have gained a deep understanding of MongoDB and its ecosystem.

- In 6 months, you will be confident working frontline with our customers.

- In 12 months, you will be directly and independently engaged in technical account management, ensuring customers are successful and happy with MongoDB.

## Skills

### Required
- MongoDB
- Technical Account Management
- Communication
- Collaboration
- Problem Solving
- Technical Expertise

### Nice to have
- Experience managing large scale databases
- Extensive experience with mass scale application architectures
- Microservices/Serverless architectures
- CI/CD tools and approaches
- Containerization
- orchestration and management tools
- Enterprise Identity platforms
- Experience using or managing MongoDB
- Experience using distributed version control systems

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/mongodb/jobs/8120184?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)