# Global Emergency Call Center Agent

**Company**: TransPerfect
**Location**: PH-Philippines*
**Job type**: full-time
**Category**: Customer Service
**Industry**: Healthcare

**Apply**: https://transperfect.wd5.myworkdayjobs.com/en-US/transperfect/job/PH-Philippines/Customer-Service-Representative_R2025-242320?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_b5f52ca3-4bd

## Description

TransPerfect is seeking dedicated Global Emergency Call Center Agents to support its clinical trial operations across 60+ countries. The role involves handling inbound and outbound calls and emails, validating emergency medical contact information, and ensuring accurate documentation and escalation for clinical trial sites.

**Key Responsibilities**

- Handle inbound calls from investigational site staff seeking to connect with Emergency Medical Contact (EMC)

- Conduct outbound calls and email checks to validate and update EMC contact lists across global sites

- Accurately document call details, outcomes, and escalation actions in the system of record

- Escalate urgent or critical issues to the designated Emergency Medical Contact following standard protocols

- Provide clear, professional, and empathetic communication with clinical site staff

- Ensure compliance with processes, confidentiality standards, and data privacy regulations

- Support language requirements, with interpretation services as needed

- Collaborate with supervisors and global counterparts to ensure seamless coverage

**Qualifications**

- Education: At least high school graduate or equivalent work experience in customer service, healthcare support, or BPO environment

- Prior call center, healthcare support, or clinical trial experience preferred but not required

- Strong background in handling international clients and escalations an advantage

- Excellent English communication skills (verbal and written)

- Strong attention to detail and ability to follow structured protocols

- High level of professionalism, empathy, and ability to remain calm in emergency or urgent situations

- Good documentation and computer literacy skills (MS Office, CRM/Call logging tools)

- Willingness to work in rotating shifts to provide 24/7 coverage

## Skills

### Required
- English
- customer service
- communication skills
- attention to detail
- computer literacy

### Nice to have
- call center experience
- healthcare support experience
- clinical trial experience
- international client handling

---

Source: [Apply at transperfect.wd5.myworkdayjobs.com](https://transperfect.wd5.myworkdayjobs.com/en-US/transperfect/job/PH-Philippines/Customer-Service-Representative_R2025-242320?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)