# Key Account Manager

**Company**: Jeeves
**Location**: São Paulo
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Sales
**Industry**: Finance

**Apply**: https://jobs.lever.co/tryjeeves/e482229c-a356-486c-a52a-ee3eea5750fa
**Canonical**: https://yubhub.co/jobs/job_b5ea87cb-556

## Description

We are looking for a highly strategic and relationship-driven Senior Key Account Manager to oversee and grow a portfolio of high-value B2B clients in the LATAM region. This role requires a professional who thrives on cross-sell, upsell, retention, and financial product expansion, while providing proactive account support and managing internal escalations. You will be the main point of contact for C-level executives and founders, helping them expand their usage of Jeeves products, solve challenges with a consultative mindset, and strengthen long-term partnerships. A background in SAAS, fintech, hospitality or B2B commercial real estate is highly valued. Location: This role is based out of São Paulo, Brazil, and is a full-time position where it is required to come into our office at complexo JK Iguatemi (2-3 days/week). #LI-Hybrid

## Key Responsibilities

- Manage and grow a portfolio of key clients across Brazil.

- Identify, drive, and execute cross-sell and upsell opportunities to increase share of wallet.

- Act as the main point of contact for billing, portfolio usage, credit support, and operational follow-ups.

- Coordinate with credit, risk, and customer success to support complex client needs or escalations.

- Present and position Jeeves solutions (cards, Jeeves Pay, spend management, stablecoins, etc) to CFOs, Controllers, and finance teams.

- Manage account performance: track client activity, expansion potential, and risks to revenue.

- Ensure high levels of product adoption and client satisfaction, driving NRR growth.

- Maintain a deep understanding of product updates to deliver tailored recommendations.

- Regularly report on account status and performance to regional leadership.

- Contribute to quarterly business reviews and expansion planning with clients.

- Support collections and payment conversations where needed, in collaboration with the finance team.

- Understand and sell additional solutions

## Qualifications

- Bachelor's or Master’s degree in Business, Marketing, Finance, Hospitality, or related field.

- 3+ years in key account management or B2B customer success (ideally in fintech, SaaS, hospitality or financial services).

- Proven track record of expanding accounts via cross-sell and upsell strategies.

- Experience on fintech or saas platforms selling - Strong understanding of B2B products - Excellent communication and negotiation skills, with the ability to influence C-level stakeholders.

- Proficiency with CRMs (e.g., Salesforce, HubSpot), Excel/Sheets, and reporting tools.

- Fluent in English

## Skills

### Required
- SAAS
- fintech
- hospitality
- B2B commercial real estate
- key account management
- B2B customer success
- cross-sell
- upsell
- retention
- financial product expansion
- proactive account support
- CRM
- Excel
- reporting tools