# Customer Service Host

**Company**: ABM UK
**Location**: Aberdeen Airport
**Work arrangement**: onsite
**Experience**: entry
**Job type**: part-time
**Salary**: £13.69 per hour
**Category**: Customer Service
**Industry**: Aviation

**Apply**: https://jobs.workable.com/view/9ktoyqG3SE6ZV7eqKYCako/customer-service-host-in-aberdeen-airport-at-abm-uk
**Canonical**: https://yubhub.co/jobs/job_b5d4a99b-683

## Description

## Customer Service Host

### Overview of Job Description

We are seeking a Customer Service Host to join our team at Aberdeen Airport. As a Customer Service Host, you will be responsible for providing exceptional customer service to passengers, handling queries and assisting with general wayfinding.

### Main Duties & Responsibilities:

- Check-in passenger queue management and flow control including management of queuing systems.

- Assist with management of passenger flow within the departure lounge, International Walkway, Arrivals and gate areas as directed.

- Security: General preparation of passengers prior to entering the Security Area.

- Security: If required assist in Central Search at peak times and undertake access control.

- Handle varied passenger queries and assist with general wayfinding.

- Assist the Passenger With Reduced Mobility service as required.

- Communicate and report to the Terminal team any operational issues or events, failed service levels, asset or facility issues and inadequate provision of flight information.

- Assist, as directed by the Airport Duty Manager, during any periods of irregularity.

- Exercise general vigilance around the Terminal building.

- Promote use of self-service check-in kiosks.

- Ensure all kiosk and common use check-in equipment is serviceable and where required engage with support contractor.

- First Aid (Training will be provided).

### Essential

- Must have the right to work in the UK.

- 5 year checkable employment/education history.

- Must be willing to work weekend shift.

- The ideal candidate will have excellent communication skills.

### Desirable

- Excellent communication & interpersonal skills.

- Flexibility.

- Innovative.

- Achievement orientated.

- Energy/Drive.

- Courteous.

- Patient and understanding.

- Security Aware.

### Benefits

We’re proud to offer a great range of benefits including:

- 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home.

- Mental Health support and Life Event Counseling.

- Get Fit Programme.

- Financial and legal support.

- Cycle to work scheme.

- Access Perks at Work, our innovative employee app where you can find:

- Perks: discounts, gift cards, cashback, and exclusive offers.

- Life: Search for resources and tools on topics ranging from family and life to health, money and work.

- Support: Online chat or telephone service for urgent support in a crisis.

## Skills

### Required
- Customer Service
- Communication
- Teamwork
- Problem-solving
- Adaptability

### Nice to have
- Flexibility
- Innovative
- Achievement orientated
- Energy/Drive
- Courteous