# IT Operations Manager **Company**: GDIT **Work arrangement**: remote **Experience**: senior **Job type**: full-time **Salary**: $123,250 - $166,750 **Category**: IT **Industry**: Technology **Apply**: https://gdit.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/Any-Location--Remote/IT-Operations-Manager_RQ230820-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_b5d4a066-bb6 ## Description The IT Operations Manager provides strategic and operational leadership for enterprise technology services supporting mission-critical programs, grants management, volunteer service initiatives, disaster response activities, and agency business operations. This role oversees day-to-day IT operations while serving as a senior technical advisor responsible for cloud infrastructure, enterprise applications, cybersecurity coordination, change management, operational governance, and modernization initiatives. **Key Responsibilities** - IT Operations Leadership - Direct and coordinate daily IT service delivery across infrastructure, cloud services, enterprise applications, identity management, and end-user support. - Establish operational priorities, resource allocations, and service delivery expectations. - Lead operational reviews and status meetings while monitoring project and program performance. - Ensure operational activities align with strategic goals and mission requirements. - Serve as escalation point for operational issues, outages, and service disruptions. - Cloud and Infrastructure Management - Provide leadership for Microsoft Azure and cloud modernization initiatives. - Oversee cloud infrastructure deployments, networking, platform services, storage, databases, and identity services. - Coordinate environment provisioning, production releases, and operational readiness reviews. - Ensure solutions comply with federal security and architecture requirements. - Enterprise Applications and Business Systems - Support operational management of enterprise applications including ServiceNow, Azure DevOps, Microsoft 365, and custom mission support applications. - Review application onboarding requests and operational impacts. - Coordinate application lifecycle management and production support activities. - Support governance decisions regarding application hosting and enterprise integration strategies. - Change, Release, and Governance Management - Lead Change Advisory Board (CAB) activities and operational governance processes. - Review technical change requests for risk, compliance, operational impact, and implementation readiness. - Coordinate stakeholders, technical teams, and agency leadership during change planning and execution. - Ensure accurate documentation, implementation plans, testing procedures, and rollback strategies. - Promote successful change adoption across the organization. - Cybersecurity and Compliance - Partner with agency cybersecurity teams to maintain a secure and compliant operating environment. - Support Security Impact Assessments (SIAs), Authority to Operate (ATO) activities, and audit responses. - Evaluate operational risks associated with new applications, integrations, and cloud services. - Ensure compliance with federal security requirements, FISMA controls, and agency governance policies. - Participate in incident response and security remediation activities. - Program Support and Disaster Response Technology - Support technology platforms that enable client’s programs and mission operations. - Coordinate IT services supporting disaster services initiatives and emergency response capabilities. - Ensure operational readiness of systems that support program delivery and field activities. - Collaborate with program offices to align technology investments with agency priorities. - Vendor, Contractor, and Team Leadership - Manage and mentor technical staff, contractors, and service providers. - Coordinate work across engineering, operations, cybersecurity, networking, and application support teams. - Support workforce planning, onboarding, performance management, and training initiatives. - Foster collaboration and accountability among cross-functional teams. - Strategic Planning and Modernization - Identify opportunities to improve operational efficiency through automation and process improvement. - Lead modernization initiatives involving cloud adoption, security enhancement, and service transformation. - Provide recommendations to leadership on technology investments and operational improvements. - Evaluate emerging technologies and industry best practices for agency adoption. **Required Qualifications** - Bachelor's degree in Information Technology, Computer Science, or related field. - 8+ years of progressive IT experience. - 3+ years in operational leadership, management, or supervisory roles. - Experience supporting federal government information systems. - Demonstrated expertise with Microsoft Azure, Microsoft 365, Identity and Access Management, ServiceNow, Cloud Operations, Enterprise Application Support, and Change Management. - Experience leading cross-functional operational teams. - Strong written and verbal communication skills. **Preferred Qualifications** - Experience supporting federal civilian agencies. - Experience managing Azure cloud environments and DevOps pipelines. - Knowledge of federal cybersecurity frameworks and compliance requirements. - Experience supporting Disaster Services, Grants Management, Volunteer Programs, or Mission Support systems. - ITIL, PMP, Microsoft Azure, CISSP, or related certifications. ## Skills ### Required - Communication - Information Technology Operations - Services Management - Microsoft Azure - Microsoft 365 - Identity and Access Management - ServiceNow - Cloud Operations - Enterprise Application Support - Change Management ### Nice to have - Experience supporting federal civilian agencies - Experience managing Azure cloud environments and DevOps pipelines - Knowledge of federal cybersecurity frameworks and compliance requirements - ITIL - PMP - CISSP --- Source: [Apply at gdit.wd5.myworkdayjobs.com](https://gdit.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/Any-Location--Remote/IT-Operations-Manager_RQ230820-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)