# Google Customer Engineer

**Company**: Dark Wolf
**Location**: Dark Wolf Hub
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: $125,000.00 - $150,000.00
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/darkwolfsolutions/jobs/7997573003?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_b591bccc-126

## Description

Dark Wolf is seeking a Google Customer Engineer to serve as a critical liaison for their Department of Defense (DOD) customer, utilising the Google Platform.

This role is central to ensuring the optimal adoption, efficient use, and continuous improvement of cloud services within a secure government environment.

The ideal candidate will combine strong technical expertise in Google Cloud with exceptional communication and customer engagement skills, dedicated to fostering a successful cloud transformation journey for their DOD partner.

This position is primarily remote and will require support out of one of the following Dark Wolf Hubs - Herndon, VA; Tampa, FL; San Antonio, TX; Colorado Springs, CO; Ogden, UT; or Omaha, NE.

Responsibilities:

- Work with customers to identify and define requirements, pain points, optimisation opportunities, and security concerns, and translate them into actionable engineering tasks.

- Generate, update, action, and close out assignment tickets in response to customer needs, evolving security concerns, optimisation opportunities, and other stimuli.

- Conduct customer engagement activities such as weekly office hours, system monitoring, customer requirement gathering, and basic engineering support necessary to ensure the proper use of Google Platform.

- Work with users to ensure projects are optimised for usage in the platform to minimise cost on a project level-basis, and provide education around the cloud to support overall culture change.

- Collect and provide customer feedback to the government team to inform impacts of planning decisions.

- Explore opportunities for service automation, recognising and experimenting with templatisation for common service requests through customer consulting procedures.

- Compile feedback, suggestions, best practices, and lessons learned, and assist in updating documentation and communication processes as necessary to continuously improve the Zero Trust architecture and cybersecurity accreditation processes.

Required Qualifications:

- Bachelor's degree in computer science or a related field.

- 3+ years of experience in cloud computing.

- 1+ years of experience with GCP.

- Strong facility with customer and user interaction, coaching, and requirements gathering.

- Familiarity with cybersecurity best practices or DoD/DISA cybersecurity policies.

- Strong understanding of Google Cloud services and technologies.

- Experience designing and implementing scalable, reliable, and secure cloud solutions.

- Experience developing technical architecture documents, driving design decisions, developing documentation artifacts, and presenting technical solutions to clients and executive-level leaders.

- Experience with infrastructure automation using IaC tools such as Terraform.

- Strong understanding of DevOps practices and experience implementing CI/CD in cloud environments.

- Excellent communication and teamwork skills.

- Ability to work collaboratively with the broader team as well as independently.

- US Citizenship and active Secret clearance.

Preferred Qualifications:

- At least one of the following certifications: Security+, Network+, A+, Cloud+, SSCP.

- At least one Google Cloud Professional Certification.

- Experience using Gitlab Service Desk and Gitlab issue tracking.

- Experience working within Agile teams.

- Experience working with Google Cloud compliance products such as Security Command Center and Assured Workloads.

- Experience working with customers in the U.S. Public Sector.

- Experience with DoD/DISA cybersecurity policies.

The salary range for this position is estimated to be between $125,000.00 - $150,000.00, commensurate on experience and technical skillset.

## Skills

### Required
- Google Cloud
- cloud computing
- GCP
- cybersecurity
- DevOps
- Terraform
- infrastructure automation
- CI/CD
- cloud solutions
- technical architecture
- communication
- teamwork

### Nice to have
- Security+
- Network+
- A+
- Cloud+
- SSCP
- Google Cloud Professional Certification
- Gitlab Service Desk
- Gitlab issue tracking
- Agile teams
- Google Cloud compliance products
- Security Command Center
- Assured Workloads
- U.S. Public Sector
- DoD/DISA cybersecurity policies

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/darkwolfsolutions/jobs/7997573003?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)