# Manager - SLP & Security

**Company**: SWIGGY
**Location**: Kolkata, WB
**Experience**: senior
**Job type**: full-time
**Category**: Security
**Industry**: Technology

**Apply**: https://jobs.smartrecruiters.com/SWIGGY/6000000001576520-manager-slp-security?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/manager-slp-and-security-b57ee584-16f/

## Description

We are seeking a Manager - SLP & Security to join our organization in Kolkata, India. This role combines operational excellence with security leadership, requiring a professional who can drive service level performance while maintaining robust security protocols.

Responsibilities:

- Develop, implement, and monitor Service Level Agreements (SLAs) to ensure consistent service delivery and performance standards across the organization

- Establish and maintain security policies, procedures, and protocols aligned with industry best practices and regulatory requirements

- Conduct regular performance reviews and analytics to identify trends, gaps, and opportunities for improvement in service delivery

- Manage security incidents and coordinate response procedures to minimize impact and ensure business continuity

- Lead and mentor security and operations teams, providing clear direction and fostering a culture of accountability and continuous improvement

- Perform risk assessments and vulnerability analyses to identify potential security threats and implement mitigation strategies

- Collaborate with cross-functional stakeholders to align security initiatives with business objectives and operational requirements

- Monitor and optimize security infrastructure, tools, and systems to ensure maximum effectiveness and efficiency

- Prepare comprehensive reports on SLA compliance, security metrics, and performance indicators for senior management

- Ensure compliance with relevant security frameworks, standards, and regulatory requirements applicable to the organization

- Investigate security breaches and performance failures, documenting findings and implementing corrective actions

- Manage budgets related to security tools, licenses, and operational resources

Qualifications:

- Proven experience (5+ years) in service level management, security operations, or related management roles

- Strong knowledge of Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)

- Comprehensive understanding of security frameworks and standards (ISO 27001, NIST, CIS Controls)

- Demonstrated expertise in security protocols, access controls, and data protection practices

- Experience with incident management and business continuity planning

- Proficiency with monitoring and analytics tools, dashboards, and reporting platforms

- Strong analytical and problem-solving skills with the ability to make data-driven decisions

- Excellent leadership and team management capabilities

- Outstanding communication and stakeholder management skills

- Knowledge of regulatory compliance requirements (GDPR, data protection laws, industry-specific regulations)

- Experience with ITSM tools and ticketing systems

- Proficiency in risk assessment and mitigation strategies

- Preferred: Security certifications such as CISSP, CEH, Security+, or CISM

- Preferred: Experience with budget management and resource allocation

- Preferred: Background in IT operations or information security management

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## Skills

### Required
- Service Level Agreements (SLAs)
- Key Performance Indicators (KPIs)
- security frameworks and standards (ISO 27001, NIST, CIS Controls)
- security protocols
- access controls
- data protection practices
- incident management
- business continuity planning
- monitoring and analytics tools
- dashboards
- reporting platforms
- risk assessment
- mitigation strategies
- ITSM tools
- ticketing systems
- regulatory compliance requirements (GDPR, data protection laws, industry-specific regulations)

### Nice to have
- Security certifications such as CISSP, CEH, Security+, or CISM
- budget management
- resource allocation
- Background in IT operations or information security management

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/SWIGGY/6000000001576520-manager-slp-security?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)