# Investigations Officer

**Company**: Royal Bank of Canada (RBC)
**Location**: HALIFAX, Nova Scotia
**Job type**: full-time
**Category**: Operations
**Industry**: Finance

**Apply**: https://rbc.wd3.myworkdayjobs.com/en-US/RBCGLOBAL1/job/HALIFAX-Nova-Scotia-Canada/Investigations-Officer_R-0000191640-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_b557f84a-c81

## Description

As the Investigations Officer, you are responsible for the end-to-end investigation and resolution of client and internal general ledger adjustments processed as a result of image capture processing.

You will work with a team and individually, ensuring all individual activities are completed on time and per quality thresholds to minimize risk of financial loss and negative client impact.

**Responsibilities:**

- Mitigate operational, financial, and reputational risks through due diligence and adherence to risk management standards.

- Review transactions, reports, and documents to ensure compliance with policies and procedures.

- Provide consistent service within established SLA’s and Payments Canada rules.

- Ensure any items intended for clearing and settlement to other Financial Institutions are processed in a timely manner, minimizing financial risk.

- Investigate root cause of adjustments and identify the appropriate resolving actions.

- Ensure all documents/data are examined for completeness and accuracy and take appropriate steps to correct for client.

- Maintain accurate records ensuring integrity of data.

- Identify and escalate repeated errors and ensure future risk and negative client experiences are mitigated.

- Identify and recommend solutions to recurring errors and servicing gaps.

- Take ownership of client situations, building ownership and accountability at first point of contact.

- Adopt a continuous improvement mindset by proactively identifying and recommending solutions to recurring errors, service gaps, and process items.

**Requirements:**

- Proven experience thriving in dynamic, fast-paced operational environments.

- Knowledge of Payments Canada rules and regulatory frameworks.

- Strong investigative skills and a methodical approach to identifying, analyzing, and resolving issues.

- Demonstrated experience working collaboratively within a team environment.

- Strong capability to establish, develop, and maintain productive professional relationships.

- Demonstrated ability to adapt to and drive organizational change.

- Capability to assess, analyze, and decisively manage intricate financial transactions.

**What's in it for you?**

- A comprehensive Total Rewards Program including bonuses and flexible benefits.

- Leaders who support your development through coaching and managing opportunities.

- Ability to make a difference and lasting impact.

- Work in a dynamic, collaborative, progressive, and high-performing team.

- A world-class training program in financial services.

- Flexible work/life balance options.

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## Skills

### Required
- Analytical Thinking
- Banking
- Communication
- Critical Thinking
- Customer Service
- Detail-Oriented
- Interpersonal Relationship Management
- Listening Effectively
- Operational Delivery
- Process Improvements
- Teamwork
- Time Management

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Source: [Apply at rbc.wd3.myworkdayjobs.com](https://rbc.wd3.myworkdayjobs.com/en-US/RBCGLOBAL1/job/HALIFAX-Nova-Scotia-Canada/Investigations-Officer_R-0000191640-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)