# Workplace Program Manager

**Company**: Toast
**Location**: Boston, MA
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $101,000-$162,000 USD
**Category**: Operations
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/toast/jobs/8279405?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_b53fe8b2-b78

## Description

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

As the Workplace Program Manager, you will serve as the strategic "Product Owner" for our Americas workplace environments and operations. In this high-impact individual contributor role, you will define, scale, and run our regional workplace experience program while laying the operational foundation for long-term growth.

**Responsibilities**

- Vendor Oversight & Program Leadership: Act as the strategic owner for the AMER Workplace Experience program, establishing product-like roadmap execution, SLAs, and performance scorecards. Direct and manage primary outsourced vendor partners, ensuring high-service delivery, accountability, and seamless operational handoffs.

- Process Architecture, SOPs & Financial Management: Build, document, and roll out standardized operational frameworks and SOPs across all AMER sites from the ground up, establishing operational consistency across regions. Support financial targets by partnering with leadership on OPEX budgeting, vendor cost management, contract negotiations, and quarterly financial forecasting.

- Culture, Community & Values Integration: Partner closely with internal teams to design and execute workplace experience strategies that reflect our company values. Champion local workplace programming, community involvement, social activations, and sustainability initiatives that turn our physical spaces into hubs of collaboration and purpose.

- Workplace Technology, Analytics & Enhancements: Evaluate, deploy, and manage on-site workplace technologies, including desk/room booking platforms, visitor management, event tech, and occupancy sensors. Translate workplace data and space analytics into actionable insights to inform future real estate strategy, space planning, and service offerings.

**Requirements**

- Experience: 6+ years of progressive experience in Facilities Management, Workplace Experience, or Corporate Real Estate operations within a fast-growing, matrixed environment.

- Vendor Operations: Proven track record managing complex outsourced vendor programs, defining contracts, and managing vendor KPIs/SLAs.

- Program Management Mindset: Strong program and project management skills; familiarity with agile methodologies, change management strategies, or serving as a functional "Product Owner".

- Building in Ambiguity: A demonstrated "we can figure it out" attitude. You are comfortable building processes, templates, and SOPs from scratch while keeping daily operations moving flawlessly.

- Cross-Functional Collaboration: Exceptional relationship-building skills with a history of partnering with Inclusion teams, ESG/philanthropic arms, IT, Security, and HR.

- Tech-Savvy: Hands-on experience implementing modern workplace management tools and leveraging analytics dashboards to make data-driven decisions.

- Financial Literacy: Comfort managing program budgets, reviewing purchase orders, tracking vendor invoices, and identifying cost-efficiency opportunities.

## Skills

### Required
- Facilities Management
- Workplace Experience
- Corporate Real Estate
- Vendor Operations
- Program Management
- Agile Methodologies
- Change Management
- Cross-Functional Collaboration
- Workplace Technology
- Analytics

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/toast/jobs/8279405?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)