# Customer Service Analyst Associate

**Company**: GDIT
**Location**: Annapolis Junction, MD
**Work arrangement**: onsite
**Experience**: entry
**Job type**: full-time
**Salary**: $33.15 - $44.85
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://gdit.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/USA-MD-Annapolis-Junction/Customer-Service-Specialist---TS-SCI-w-Poly_RQ230365?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_b52ceb9f-f4f

## Description

As a Customer Service Analyst Associate, you will provide support via telephone, chat, and email to customers and technicians to ensure tickets are routed to the correct queues.

Responsibilities:

- Validate work requests for completeness, accuracy, and compliance with established standards

- Verify work authorization has been obtained by the client and company

- Gather and enter information into databases according to established procedures

- Prioritize and assign daily tasks based on SLA times, priority tasking, and first-in, first-out

- Escalate problems or tickets to higher-level management when required

Requirements:

- High school diploma or GED

- 1+ year of related experience

- Top Secret SCI clearance with polygraph

- Excellent communication and problem-solving skills

Benefits:

- 401K with company match

- Comprehensive health and wellness packages

- Internal mobility team dedicated to helping you own your career

- Professional growth opportunities including paid education and certifications

- Cutting-edge technology you can learn from

## Skills

### Required
- Computer Literacy
- Customer Relationships
- Customer Service
- Learning Quickly
- Reliable
- Communication
- Problem Solving

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Source: [Apply at gdit.wd5.myworkdayjobs.com](https://gdit.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/USA-MD-Annapolis-Junction/Customer-Service-Specialist---TS-SCI-w-Poly_RQ230365?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)