JobPosting
title: Software Engineer (Agentic Systems)
description: As a core technical leader within our Agentic AI initiatives, you will shape the vision, architecture, and execution of Dialpad's next-generation AI platform, moving the industry beyond passive copilots into autonomous workflow execution. Working closely with Product, Applied Research, Design, and executive leadership, you will build production-grade systems where AI agents reason, act, coordinate, and safely execute workflows. You will help pioneer an advanced multi-agent orchestration framework capable of real-time conversational reasoning and tool execution over massive enterprise datasets while fostering an AI-native engineering culture. This position reports directly to our Senior Director of Engineering and has the opportunity to be based in our San Francisco office. What you'll do Drive Technical Strategy: Own the architectural roadmap and delivery of Dialpad's Agentic infrastructure, core orchestration layers, memory architectures, and evaluation/observability systems. Build & Scale: Design and deploy scalable, multi-modal AI agents capable of autonomous support, real-time voice reasoning, and secure API tool execution across complex enterprise workflows. Mentor & Influence: Act as a technical anchor for the organization, raising the engineering bar, mentoring senior peers, and defining technical standards for an AI-native SDLC. Partner Cross-Functionally: Collaborate with leadership across Product, Engineering, and Applied Research to align technical execution with Dialpad's long-term business strategy. Push the Frontier: Research and implement emerging agent frameworks, LLM inference optimization, advanced retrieval systems, and cutting-edge safety/policy guardrails to keep Dialpad at the absolute forefront of the "era of the agent." Skills you'll bring Experience: 10+ years of relevant software engineering experience, with a proven track record of technical leadership (as a Staff, Senior Staff, or Principal Engineer) shipping complex, large-scale systems.…
date posted: 2026-07-29T21:12:45.073Z
valid through: 2026-09-30T22:01:32.228Z
direct apply: false
occupational category: Engineering
industry: Technology
skills: software engineering
skills: technical leadership
skills: distributed systems
skills: production-grade infrastructure
skills: applied AI
skills: LLM platforms
skills: agentic architectures
skills: leadership
skills: inference optimization
skills: fine-tuning strategies
skills: advanced retrieval systems
skills: memory architectures
skills: agent frameworks
skills: evaluation
skills: observability
skills: safety frameworks
skills: real-time infrastructure
skills: streaming infrastructure
skills: voice/conversational AI
skills: tool integration
skills: operational excellence
hiring organization: Dialpad
job location: Place
  address: PostalAddress
    address locality: San Francisco
    address region: US
    address country: US
employment type: FULL_TIME
base salary: MonetaryAmount
  currency: USD
  value: QuantitativeValue
    min value: 176000
    max value: 209000
    unit text: YEAR