# Global Mobility Operational Lead

**Company**: Freshfields
**Experience**: senior
**Job type**: full-time
**Category**: Human Resources
**Industry**: Legal

**Apply**: https://freshfields.wd3.myworkdayjobs.com/en-US/FBD_101/job/London/Global-Mobility-Manager_R-08459?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_b517cc18-1af

## Description

Global Mobility is transitioning to a strategic, data-led capability that enables effective deployment of talent, cost control, and firm performance. The operational lead for Global Mobility delivery across UK, EAME, MENA, and Asia will be responsible for service delivery, workload management, and operational performance.

The role involves owning operational performance across volumes, ensuring capacity aligns to demand, and work is allocated and managed effectively across the team. The position drives service quality, delivery consistency, and efficient case progression, and ensures policy is applied in practice, risks are escalated, and stakeholders receive a clear, responsive, and well-managed service.

Key priorities include:

- Embedding workflow and automation into business-as-usual delivery to improve efficiency and scalability

- Ensuring consistent and practical application of policy to support controlled compliance and predictable outcomes

- Establishing the global mobility/HR Shared Services operating model with clear ownership, accountability, and placement of work

- Defining and implementing SLAs to improve case management, timelines, and service quality

- Strengthening workload planning and capacity management to align delivery with demand

The ideal candidate will have:

- Strong operational experience in a professional services/legal environment (5+ years)

- Experience managing complex, high-volume casework

- Strong workload, capacity, and prioritization skills

- Ability to lead teams through change while maintaining delivery

- Strong process improvement and problem-solving capability

- Confident working with HR, senior stakeholders, and managing expectations

Responsibilities include:

- Workforce capacity planning, workload forecasting, and prioritization aligned to mobility volumes and business demand

- Managing case allocation, workload, and delivery priorities across the team

- Ensuring cases are progressed consistently, efficiently, and to the required standards

- Tracking and managing cost of delivery, identifying opportunities to improve efficiency and reduce spend

- Embedding the Global Mobility delivery model in practice

- Leading Global Mobility executives day-to-day, setting clear priorities, expectations, and ways of working

- Driving process discipline across workload, quality, and timelines

- Supporting team development and creating clearer opportunities

- Holding the team accountable for delivery standards and outcomes

## Skills

### Required
- operational management
- case management
- workflow optimization
- policy application
- risk management
- team leadership
- process improvement
- problem-solving

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Source: [Apply at freshfields.wd3.myworkdayjobs.com](https://freshfields.wd3.myworkdayjobs.com/en-US/FBD_101/job/London/Global-Mobility-Manager_R-08459?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)