# IT Service Desk Specialist

**Company**: Gong
**Location**: Salt Lake City
**Work arrangement**: hybrid
**Experience**: mid
**Job type**: full-time
**Salary**: $73,000 - $89,000 USD
**Category**: IT
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/gongio/jobs/4714228006?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_b4f5b0f8-1ed

## Description

Gong is looking for an IT Service Desk Specialist to support their Lehi, UT office and remote US employees.

The Specialist will be responsible for providing end-user support for hardware, software, and SaaS products from initial response through resolution, taking ownership of basic to medium complexity incidents and communicating timely updates to end-users, management, and teammates.

Responsibilities:

- Troubleshoot hardware and software issues for laptops, peripherals, and mobile devices, including login, application, performance, and basic connectivity.

- Respond to incidents and service requests in a timely manner.

- Maintain excellent communication with users on incident status, with a focus on user satisfaction.

- Create and maintain documentation for problems and the knowledge base.

- Troubleshoot and escalate office-related issues (A/V, printers, network).

- Support user onboarding by deploying hardware and providing training.

- Manage user access to systems during employee lifecycle events (pre-hire, onboarding, separation).

- Prioritize tasks and track progress with minimal supervision and guidance.

Qualifications:

- 3+ years of experience in IT support.

- Proven experience troubleshooting Windows and macOS.

- Proven ability to support a remote workforce.

- Excellent communication and interpersonal skills.

- Ability to manage and prioritize multiple incidents and requests.

- Experience with basic user administration of Okta, Zoom, Slack, and Google Workspace.

- Basic knowledge of network troubleshooting techniques.

Perks & Benefits:

- Medical, dental, and vision plans.

- Wellbeing Fund - flexible wellness stipend.

- Mental Health benefits with covered therapy and coaching.

- 401(k) program.

- Education & learning stipend.

- Flexible vacation time.

- Paid parental leave.

- Company-wide recharge days each quarter.

- Work from home stipend.

The annual salary hiring range for this position is $73,000 - $89,000 USD.

## Skills

### Required
- Windows
- macOS
- Okta
- Zoom
- Slack
- Google Workspace
- network troubleshooting

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/gongio/jobs/4714228006?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)