# Director of Engineering, Member Experience – Core User Experience (B2C) **Company**: Omada Health **Location**: Remote, USA **Work arrangement**: remote **Experience**: senior **Job type**: full-time **Category**: Engineering **Industry**: Healthcare **Apply**: https://job-boards.greenhouse.io/omadahealth/jobs/7565197?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_b4c3a6f5-d16 ## Description ### Job Title Director of Engineering, Member Experience – Core User Experience (B2C) ### About Us Omada Health is on a mission to inspire and engage people in lifelong health, one step at a time. We build digital programs that help members change real-world behaviors and we do it at scale, in the real constraints of healthcare. ### Job Description We’re looking for an experienced Director of Engineering to lead the teams responsible for Omada’s Core User Experience: the front door and day-to-day surfaces that define trust, momentum, and long-term engagement. This group owns onboarding and experience foundations, home/navigation and discovery, and the support + connection experiences that make the product feel human, resilient, and easy to use. ### What You’ll Lead You’ll lead multiple product engineering teams embedded in cross-functional Product and Design squads, owning the end-to-end member experience and the operating system (OKRs, planning, metrics) that keeps delivery predictable: - Onboarding and experience foundations: first-run flows, setup, and the baseline UX patterns that everything else builds on - Core engagement surfaces: home, navigation, discovery, and progression, helping members know what to do next and why it matters - Support and connection: member-facing support flows, messaging, and the care-team tools that enable timely, human intervention - AI-assisted experiences and workflows: partner with Product, Design, and Applied AI, to apply AI thoughtfully to improve speed, quality, and support effectiveness, while keeping care human-led and trust-first - Journey reliability: resilient, observable experiences; cross-cutting investments in performance, reliability, and development productivity, in partnership with Platform Engineering ### How You’ll Make an Impact - Own the technical and execution strategy for Omada’s core member experience, from first interaction to long-term engagement - Partner closely with Product, Design and our Applied AI team, to translate behavioral science and product vision into scalable, maintainable systems - Define Core UX OKRs and success metrics, and lead teams to deliver against quarterly commitments with transparency and predictable execution - Set a high bar for craft, performance, and reliability in mobile and web experiences, especially in moments that matter (onboarding, navigation, messaging, support) - Balance new product development with long-term system health, resilience, developer productivity, and product development velocity - Build systems and experiences that proactively reduce member confusion and operational burden. Support should never be an afterthought - Grow and mentor Engineering Managers, Staff+ engineers, and future leaders, creating clear paths for impact and progression - Establish and review metrics for engagement/retention, support burden, crash-free/performance, and delivery predictability, using data to steer priorities and prove OKR movement - Work with our Platform organization on infrastructure and shared services, while owning reliability outcomes and operational excellence for the member experience domain. ### Requirements - 12+ years of experience in engineering leadership, including 5+ years managing managers - Experience leading multiple product teams delivering best-in-class web and mobile experiences at scale, with a high bar for craft, performance, and reliability - Strong product instincts paired with a pragmatic, data-driven approach to decision-making - Proven ability to define success metrics and hold teams accountable to outcomes, not just output, in an Agile environment - Proven ability to lead quarterly planning/OKRs across multiple teams, including capacity planning, organizational design, dependency management, and data-driven course correction - Experience hiring, developing, and retaining high-performing engineering leaders - Deep understanding of mobile (iOS/Android) and web development tradeoffs - Accountable for a healthy 24/7 on-call and reliability culture: reducing toil, improving incident response, and strengthening learning loops ### Bonus - Background in high-engagement consumer apps (e.g., DTC, marketplaces, social, wellness) - Experience in healthcare, fintech, or other regulated domains - Experience driving large-scale re-architecture or modernization efforts - Familiarity with service-oriented architectures and event-driven systems - Hands-on technical background that helps you dive deep when needed ### Our Technology Stack Our stack includes Ruby/Rails, Python/Flask/FastAPI, React, iOS (SwiftUI), Android (Kotlin), Postgres, Docker, AWS technologies, Gitlab, Datadog, PagerDuty, and more. You don’t need to know everything, but you should be comfortable leading teams that do. ### Why This Role Matters The experiences this group owns are the front door to Omada. They define trust, momentum, and long-term engagement, while also shaping operational load and support burden. Great execution here compounds across outcomes, member satisfaction, and efficiency across the business. ### Benefits - Competitive salary with generous annual cash bonus - Equity grants - Remote first work from home culture - Flexible Time Off to help you rest, recharge, and connect with loved ones - Generous parental leave - Health, dental, and vision insurance (and above market employer contributions) - 401k retirement savings plan - Lifestyle Spending Account (LSA) - Mental Health Support Solutions - ...and more! ### It Takes a Village to Change Healthcare As we build together toward our mission, we strive to embody the following values in our day-to-day work. We hope these hold meaning for you ## Skills ### Required - Ruby/Rails - Python/Flask/FastAPI - React - iOS (SwiftUI) - Android (Kotlin) - Postgres - Docker - AWS technologies - Gitlab - Datadog - PagerDuty --- Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/omadahealth/jobs/7565197?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)