# Customer Service Assistant (Operations)

**Company**: West Midlands Police
**Location**: United Kingdom
**Work arrangement**: onsite
**Job type**: full-time
**Salary**: £26,703 - £28,071
**Category**: Customer Service
**Industry**: Government & Public Sector

**Apply**: https://ecwz.fa.em3.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/2709?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_b4c2b212-d9c

## Description

An exciting opportunity has arisen for you to be part of the Safer Roads for West Midlands team to deliver national driver education courses as an alternative to prosecution within the West Midlands, to improve road safety and reduce casualties on our roads.

The team work in partnership with UK Road Offender Education (UKROEd) and the National Driver Offender Retraining Scheme (NDORS) to deliver excellent customer service and course delivery, contributing to our aim of improving road safety throughout the West Midlands.

As a Safer Roads for West Midlands Customer Service Assistant, you will be reporting to the Customer Service Supervisor to provide support to the public in booking courses, resolving, recording and escalating complaints in order to improve customer service.

Key responsibilities:

- Assist the Safer Roads for West Midlands team in providing first-class customer-focused support to the public booking NDORS courses.

- Work as part of a collaborative goal-orientated team focused on achieving a positive customer experience for the public.

- Support the public to book NDORS courses, monitor course compliance and reschedule bookings directly with clients to ensure best use of resources.

- Log and escalate complaints to supervisors to improve customer service.

- Respond efficiently and effectively to clients via telephone or email.

Salary: £26,703 - £28,071 per annum.

Shift patterns: Full-time post, Monday - Friday 8am to 4pm, with some flexibility to work 10am-6pm on certain days. Hybrid working is also available.

Location: CMPG Perry Barr, Thornbridge Avenue, B42 2AG.

## Skills

### Required
- customer service
- communication
- organisational skills

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