# Associate Customer Success Manager – Risk

**Company**: London Stock Exchange Group (LSEG)
**Location**: London
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service
**Industry**: Finance

**Apply**: https://lseg.wd3.myworkdayjobs.com/en-US/Careers/job/GBR-London-5-Canada-Square/Associate-Customer-Success-Manager---Risk_R0118223?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_b491d8b5-ab2

## Description

We are seeking an Associate Customer Success Manager – Risk to join our team. This post-sales role connects strategic clients to LSEG's solutions, driving adoption and expansion to increase value creation and revenue retention.

The successful candidate will:

- Define business outcomes and create comprehensive success plans with customers

- Build strong relationships with business decision makers and users

- Utilize Governance, Risk & Compliance specialist knowledge to educate customers on relevant functionality and content

- Develop and execute retention strategies as part of the customer success plan

- Interpret usage information to mitigate cancellations and identify value optimization opportunities

- Identify account opportunities for optimal renewal and upsell

- Deliver tailored engagements to help customers increase value derived from LSEG solutions

- Guide customers to support channels available as part of the value LSEG provides

To be considered, you will need:

- A Bachelor's or Master's degree in Economics, Finance, Business Administration, Financial Engineering, or a related field

- 2-4 years of experience in the banking sector, preferably in Governance, Compliance, and Risk workflows

- Expert knowledge and experience of Compliance & Risk in financial institutions, best practices, and related regulations in the EU

- Technology-savvy with the ability to work on open-platform projects and cooperate with Fintech companies and partners

- Understanding of financial markets, industry trends, and customers' business models

- Strong interpersonal skills with the ability to establish trusted advisor relationships

- Strong ability to collaborate with internal operational and account management teams

- Experience with AML name/payment screening products

- Excellent customer service skills with the ability to guide customers to support channels

## Skills

### Required
- Governance
- Risk & Compliance
- Economics
- Finance
- Business Administration
- Financial Engineering
- KYC
- AML
- EU regulations
- Financial markets
- Industry trends
- Customer service
- Interpersonal skills
- Collaboration
- Analytical thinking

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Source: [Apply at lseg.wd3.myworkdayjobs.com](https://lseg.wd3.myworkdayjobs.com/en-US/Careers/job/GBR-London-5-Canada-Square/Associate-Customer-Success-Manager---Risk_R0118223?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)