# Shift Lead - Dublin Mary Street

**Company**: Marks & Spencer
**Location**: Dublin
**Job type**: full-time
**Category**: Retail
**Industry**: Retail

**Apply**: https://fa-eqid-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/115997?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_b48a8de9-3f4

## Description

We are seeking a Shift Lead to join our team at the Dublin Mary Street store. As a Shift Lead, you will play a crucial role in leading the fill operation, ensuring the sales floor is ready to trade, and coordinating resources to deliver excellent customer service.

Responsibilities:

- Lead the fill operation and take operational responsibility for coordinating resources

- Coach colleagues on best practices and drive productivity

- Allocate resources effectively to deliver a quick payment experience

- Implement daily operational processes efficiently across the store

- Coordinate the team to maintain a clean, safe, and well-presented store

- Create a great team atmosphere that is inclusive of everyone

- Role model excellent customer service and organisational behaviours

- Support Colleague Managers and share observations to deliver high performance

- Support nearby stores if operationally required

- Perform tasks related to opening and closing the store, including key holding and answering call-outs

Benefits:

- 20% colleague discount across M&S products and third-party brands

- Competitive holiday entitlement with the potential to buy extra holiday days

- Discretionary bonus schemes

- Generous Defined Contribution Pension Scheme and Life Assurance

- Full maternity pay for 26 weeks

- Flexible working options, including a 4-day working week or 9-day fortnight

- Dedicated welcome and induction programme

- Access to wellbeing support, including a 24/7 Virtual GP and PAM Assist

- Charity volunteer day

Requirements:

- Good level of digital capability and ability to access and utilise relevant systems

- Good knowledge of commercial operations and operational excellence

- Current working knowledge of visual merchandising principles

- Excellent communication and relationship-building skills

- Ability to interpret data relevant to the role

- Demonstrated flexibility and adaptability to change

## Skills

### Required
- digital literacy
- commercial operations knowledge
- visual merchandising principles
- communication skills
- data interpretation
- flexibility and adaptability

---

Source: [Apply at fa-eqid-saasfaprod1.fa.ocs.oraclecloud.com](https://fa-eqid-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/115997?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)