# Lead Business Analyst- Product

**Company**: Prudential Health India (PHI)
**Location**: Mumbai
**Experience**: senior
**Job type**: full-time
**Category**: Finance
**Industry**: Healthcare

**Apply**: https://prudential.wd3.myworkdayjobs.com/en-US/prudential/job/Mumbai/Lead-Business-Analyst--Product_25030038?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_b479205a-973

## Description

We are looking for a talented Lead Business Analyst to partner with us in our mission to make Indians healthier, while bridging the health protection gap.

**Job Description:** As a Lead Business Analyst, your typical week might include managing health & wellness business requirements and implementation in active collaboration with functional representatives.

Responsibilities:

- Manage health & wellness business requirements and implementation in active collaboration with functional representatives.

- Solicit, develop, and validate business requirement documentation through a clear understanding of ‘asis’ vs ‘to-be’ process, and document clear acceptance criteria for user stories.

- Lead brainstorming sessions with key stakeholders so that business requirements and opportunities are accounted for comprehensively while creating delightful experiences.

- Develop in-depth understanding of business processes, articulate use-cases, user-stories & requirement documents/ change requests for identified features/ capabilities for applicable platforms and projects.

- Perform process impact analysis across various platforms, holding an end-to-end view of user journeys.

- Design Business Process Flows, Review with Key functional Stakeholders and Obtain signoff.

- Facilitate discussions, gather feedback, and ensure the proposed improvements align with the business process objectives.

- Partner functional process owners to support capability vision, strategy & roadmap.

- Understand business objectives, processes, and products to make educated recommendations.

- Document business process flow diagrams and review with functional stakeholders.

- Identify pain points, bottlenecks, redundancies, delays, errors, or any other areas to enhance the process and dig deeper to uncover the root causes of the identified pain points and inefficiencies.

- Check if the current process complies with relevant regulations and industry standards including legal/ compliance/ data privacy.

- Use techniques such as flowcharts, BPMN diagrams, or process maps to illustrate the sequence of activities, decision points, inputs, outputs, and the roles involved in applicable business processes.

- Undertake iterations in signed-off Business Process Flow, when required, in collaboration with stakeholders to refine and finalize the next version.

- Manage stakeholder expectation based on current book of work and capacity, collaborate with key business stakeholders to understand business requirements, contribute to the platform technology roadmap & driving day-to-day prioritization of work on capabilities, while collaborating closely with functional users.

- Ensure that acceptance criteria are defined & met; lead testing in collaboration with functional users including jointly preparation & review of test plan, test cases, user acceptance testing.

**Requirements:**

- Have 10-15 years of total experience with any of these sectors: health insurance, wellness, payments, financial services e-commerce, insurance core systems, insurance tele-sales & customer servicing.

- At least 3 years’ experience in health insurance is required.

- Have end-to-end knowledge of health insurance products, operations processes, and technology systems.

- Can understand high-level processes and can convert them into detailed business requirement documents.

- Have a proven track record of end-to-end implementation and business outcome delivery of significant insurance systems.

- You are an expert in designing wireframes, UX flows, customer journey maps, conducting usability testing, interpreting feedback, and incorporating insights into subsequent implementations.

- Are a true team player.

- Have the interpersonal skills and proven ability to collaborate & communicate effectively across disciplines such as Technology, Product, Operations, Marketing & Analytics teams to deliver high-impact solutions.

- Can function as an indispensable member of the team.

- Are passionate about operating iteratively.

- Are an effective communicator, can present your strategy and persuade stakeholders while solving user problems creatively and effectively.

- Able to identify and track the appropriate metrics to assess key processes/ capabilities in pursuit of continuous improvement.

- Have hands-on knowledge of Confluence & JIRA, behavioral analytics platforms, BI tools and SDLC tracking tools.

## Skills

### Required
- health insurance
- wellness
- payments
- financial services
- e-commerce
- insurance core systems
- Confluence
- JIRA
- behavioral analytics platforms
- BI tools
- SDLC tracking tools

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Source: [Apply at prudential.wd3.myworkdayjobs.com](https://prudential.wd3.myworkdayjobs.com/en-US/prudential/job/Mumbai/Lead-Business-Analyst--Product_25030038?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)