# P2P and O2C Subject Matter Expert (SME)

**Company**: GSK
**Experience**: senior
**Job type**: full-time
**Salary**: PLN 114,750 to PLN 191,250
**Category**: Finance
**Industry**: Healthcare

**Apply**: https://gsk.wd5.myworkdayjobs.com/en-US/GSKCareers/job/Poznan-Pastelowa/P2P-Expert--SME----Americas_447672-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_b4701b3f-4bc

## Description

We are currently looking for an experienced P2P and O2C Subject Matter Expert (SME) who will work closely with the P2P and O2C Service Delivery Lead and Operational Lead regarding P2P and O2C processes & operational activities.

The role is responsible for a set of Americas Markets to monitor processes and activities, responsible for KPI metrics, find resolution to complex issues and provide other support as required.

**Key Responsibilities:**

- Responsible for delivering and driving improvements on KPIs / SLAs of their respective Americas Markets and Cluster. Setting plans and timelines to drive improvements where needed.

- Analyzing P2P / O2C KPIs, ensure performance is tracked and communicated effectively. Responsible for ensuring, with the support of the BPO / team, that action plans are in place for those Markets and KPIs where targets are expected to improve.

- Acting as a Subject Matter Expert for other Finance / Non-Finance teams including strengthening GSK Operation Teams knowledge with good understanding of P2P and O2C systems and processes to support issue’s resolution.

- Supporting the Americas Service Delivery Lead to resolve stakeholders’ issues escalated by the business, including provide detailed documentation, action plans to avoid recurrences and propose any changes needed in current ways of working.

- Build network and engaging with customers on P2P and O2C performance processes/activities challenges and improve awareness on P2P and O2C end to end Support Model.

- Collaborates with the rest of the Finance organization, Tax, FRMC and LOC to ensure alignment to local legislation and regulations.

- Ensuring controls are performed according to ICFW, SOPs in place, and oversight of BPO controls as a reference point with regards to P2P / O2C audits and compliance reviews for their respective markets / cluster.

- Act as control expert for P2P and O2C and ensuring GSK Operation Teams understanding of control, testing & monitoring is embedded within GSK Operations Centre.

- Supporting audit activities, including SOX, Audit & Assurance, external audits and managing any resulting RCA, AAR, CAPA actions.

- Support as well as drive Global projects and Local Projects and initiatives as needed.

- Driving a Continuous Improvement mindset through driving initiatives across P2P and O2C activities that bring value in terms of productivity, quality, automation, streamlining of processes.

**Basic Qualifications:**

- 6+ years of experience in P2P and O2C activities.

- Business Administration or Bachelor Degree in Accounting or equivalent.

- ERP / SAP / S4Hana proficiency is an added advantage.

- Experience in tax stakeholder management for Americas markets is an advantage.

- Proven experience in P2P activities (Controls, Invoices Processing, Payments, Compliance, Vendor Master Data, Help Hub support, T&E – Cards) and O2C activities (Collection & Disputes, Credit Management, Cash Application, Master Data).

- Proficiency in Microsoft skills (i.e. Excel, Words, Power Points, Power BI etc.).

- Experience of working in a Shared Service Centre / Global Business Services would be preferred.

**Benefits:**

- Career at one of the leading global healthcare companies

- Contract of employment

- Attractive reward package (annual bonus & awards for outstanding performance, recognition awards for additional achievements and engagement, holiday benefit)

- Life insurance and pension plan

- Private medical package with additional preventive healthcare services for employees and their eligible

- Sports cards (Multisport)

- Possibilities of development within the role and company’s structure

- Personalized learning approach

- Extensive support of work life balance

- Supportive community and integration events

- Modern office with creative rooms, fresh fruits everyday

- Free car and bike parking, locker rooms and showers.

## Skills

### Required
- P2P
- O2C
- SAP
- S4Hana
- Microsoft Office
- Analytical skills
- Communication skills

### Nice to have
- Tax stakeholder management
- Experience in Shared Service Centre / Global Business Services
- Spanish language

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Source: [Apply at gsk.wd5.myworkdayjobs.com](https://gsk.wd5.myworkdayjobs.com/en-US/GSKCareers/job/Poznan-Pastelowa/P2P-Expert--SME----Americas_447672-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)