# Customer Success Manager

**Company**: Salesforce
**Location**: Dublin
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Ireland---Dublin/Customer-Success-Manager_JR349777?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_b45c6129-815

## Description

We are seeking a Customer Success Manager to support our Signature customers who have purchased our Integrations platforms. As a Customer Success Manager, you will serve as a named resource and partner for the Integrations Signature customer organisations. You will orchestrate all deliverables their customer is entitled to, including coordinating the day-to-day customer Signature experience from onboarding through signature contract renewal and growth opportunities.

Responsibilities:

- Serve as the single point of customer accountability responsible for the orchestration of all Signature deliverables, experience, renewal, and expansion.

- Cultivate and maintain stakeholder relationships with the customer’s IT and business executive leadership, sponsors, and decision-makers within customer organisations that have purchased Signature.

- Help your customers achieve their business goals and outcomes on the MuleSoft/Informatica platform by coordinating the completion of the Signature Success catalog of services as required for your customer.

- Provide timely, proactive Integration feature guidance based on the areas of interest for your customer.

- Act as an advisor to your customers for the adoption of new features of Mulesoft/Informatica annual release schedules and identifying potential challenges and risks to your customer's implementation.

- Communicate the value of Signature Success and be accountable for ensuring all collaborators understand this value so customers can renew Signature Success.

- Act as an advocate for customers during the triage and resolution of high-severity cases to assist with the timely resolution of these issues.

- The CSM may be required for occasional travel to customer sites, depending on the customer’s need.

Required Qualifications:

- Minimum of 8 years of work experience in one or more of the following: Technical Customer Success or iPaaS platform use, project leadership, technology solutions development, technical solutions, and/or solutions architecture.

- Proven history in hitting high adoption and renewal targets.

- Excellent communication and presentation skills, with demonstrated ability to communicate and influence effectively at all levels of the organisation, including executive and C-level.

- Skills for analysing technical concepts, translating them into business terms, and mapping business requirements into technical features.

- Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners.

- Knowledge of software development process and design methodologies.

- Experience leading efforts of cross-functional teams to facilitate the resolution or disposition of customer needs or projects.

Preferred Qualifications:

- Integration certifications.

- Experience in management consulting services.

- Experience with MuleSoft and/or a relevant competing platform.

## Skills

### Required
- Technical Customer Success
- iPaaS platform use
- project leadership
- technology solutions development
- solutions architecture
- MuleSoft
- Informatica
- communication
- presentation
- analytical skills

### Nice to have
- Integration certifications
- management consulting services

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Source: [Apply at salesforce.wd12.myworkdayjobs.com](https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Ireland---Dublin/Customer-Success-Manager_JR349777?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)