# Manager, Product Support Operations - Top Startups

**Company**: Stripe
**Location**: Mexico City
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Finance

**Apply**: https://job-boards.greenhouse.io/stripe/jobs/7472519?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_b457f92b-ff3

## Description

## Job Description

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities.

The Product Support team ensures Stripe's users receive fast, reliable, and high-quality support across Stripe's growing suite of products. The team partners closely with cross-functional teams to solve complex issues, improve support workflows, and continuously raise the bar on operational excellence and user experience.

In this role, you will recruit, manage, and develop a group of Operations Associates that are focused on user support for Top Startup Accounts. This person will cultivate the happiness of their team members while guiding them to be the best they can be, through feedback, coaching, mentoring, and advocacy within the organization.

## Responsibilities

- Recruit, manage, coach, and develop a new team of in-office Operations Associates

- Drive strong operational delivery and process improvement helping to mitigate risk while balancing operational efficiency and user impact

- Identify gaps in current systems, policies and strategies, and recommend enhancements and process improvements to mitigate risks

- Build a great culture and ensure team members are happy, effective, and growing in their career

- Set clear goals and direction, and provide regular feedback on team members' performance

- Be data-driven in your analysis of performance, and in your decision making

- Transmit and foster our values, serving as a beacon of Stripe's user-centric philosophy and culture of transparency, empathy, inclusion, and empowerment

## Requirements

- At least 5+ years experience leading operations support teams

- Experience working cross-functionally with multiple teams to deliver high impact initiatives

- Experience in delivering weekly and monthly business metrics and reporting

- Excellent written and verbal communication skills

- An ability to partner effectively with internal stakeholders

- Background of identifying and remediating quality gaps in team performance

- Passion for process improvement and innovation

## Skills

### Required
- operations management
- process improvement
- team leadership
- communication skills
- data analysis

### Nice to have
- building and scaling new teams
- operational background
- multi-channel support

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/stripe/jobs/7472519?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)