# Technical Consultant

**Company**: Cisco
**Location**: Kanata, Ontario
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $113,700.00 to $143,200.00
**Category**: IT
**Industry**: Technology

**Apply**: https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/Kanata-Ontario-Canada/Technical-Consultant_2018503-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_b42b8875-a8f

## Description

The Canadian Secure Technical Services (CSTS) team provides leading-edge technical support to Large Enterprise and Government customers. As a Technical Consultant, you will provide personalized 'white-glove' technical support to Canadian Critical National Infrastructure customers, serving as the escalation point for network issues and leading problem resolution during network outages.

Responsibilities:

- Provide 2nd and 3rd Tier technical support on debug device and network level issues

- Develop shared lab environments to simulate customer network environments

- Translate technical challenges into direct feedback to influence product development

- Develop automation assets and AI-driven tools to make service delivery easier

Minimum Qualifications:

- BS in a technical field (CS/EE preferred) or equivalent with 5+ years of relevant experience

- 3+ years hands-on experience with debugging & troubleshooting Cisco Unified Communications Server (CUCM) and Voice/Video endpoints

- Demonstrable experience in break/fix problem-solving & trouble-shooting

Preferred Qualifications:

- Experience with Cisco IM&P servers and Jabber

- Experience documenting technical issues in incident management systems

- Experience working with Public Sector or high-security clients

- Expert-level certification such as CCNP / CCIE or equivalent industry credential

- Bilingual proficiency in Canadian French and English

Benefits:

- Salary range: $113,700.00 to $143,200.00

- Benefits include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance

## Skills

### Required
- Cisco Unified Communications Server (CUCM)
- Voice/Video endpoints
- break/fix problem-solving
- trouble-shooting
- French

### Nice to have
- Cisco IM&P servers
- Jabber
- incident management systems
- Public Sector
- CCNP / CCIE
- Canadian French

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Source: [Apply at cisco.wd5.myworkdayjobs.com](https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/Kanata-Ontario-Canada/Technical-Consultant_2018503-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)