# Bilingual Customer Success Manager **Company**: Float **Location**: Toronto, ON **Work arrangement**: hybrid **Experience**: senior **Job type**: Full time **Salary**: CA$100K - CA$120K **Category**: Customer Service **Industry**: Finance **Apply**: https://jobs.ashbyhq.com/float/f0a7c4dc-5998-4215-b6ee-fa012defc5ad?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_b3fd6301-b02 ## Description As a Bilingual Customer Success Manager at Float, you will play a critical role in ensuring customers successfully adopt and maximize the value of Float from onboarding and throughout their journey. You will be a trusted partner, working closely with customers to drive strong adoption, mitigate risks, and unlock long-term growth opportunities. ## Responsibilities ### Building an Early Foundation for Long-Term Success - Build deep relationships with customers as they begin their Float journey, ensuring a smooth and successful onboarding experience. - Partner with key stakeholders to define success criteria and measurable outcomes for their initial adoption of Float. - Identify long-term expansion opportunities by deeply understanding each customer's broader financial operations and future needs. - Ensure customers stay on track with their year-one objectives, including spend targets and product adoption milestones. - Serve as a strategic partner post-onboarding to drive continued engagement, training, and advocacy within customer organizations. - Proactively monitor customer health signals and usage patterns, ensuring any barriers to adoption are addressed early. ### Proactively Managing Risk and Retention - Identify risks across your book of business and develop proactive mitigation plans in partnership with cross-functional teams. - Ensure customers remain engaged and see ongoing value from Float by addressing potential churn indicators before they escalate. - Support customers through any transitions, ensuring they continue to leverage Float's full capabilities. ### Championing Product Adoption & Driving Innovation - Drive customer adoption of Float's full suite of features, ensuring teams maximize the value of corporate and employee spend management. - Advocate for customer participation in Float's Early Adopter Programs, gathering insights to shape future product iterations. - Educate and inspire customers to explore new ways to optimize their workflows with Float's evolving capabilities. - Identify opportunities for growth across your aligned Book of Business. ### Being the Voice of the Customer at Float - Provide insight and strategic recommendations on how Float can best serve our customers, from social proof to feature enhancements. - Partner with internal teams to leverage customer feedback for product development and operational improvements. - Help accelerate learning cycles by engaging customers who share our passion for simplifying corporate spending. - Collaborate on initiatives that impact Float's customers, from onboarding programs to strategic campaigns that drive engagement and growth. - Support the development and execution of scalable processes that enhance the customer experience at every stage of their journey. ## Requirements ### Here's what sets you up for success at Float: - You Put Customers First, Always. - You Act Like an Owner. - You Think Big and Move Fast. - You Constantly Learn and Grow. - You Raise the Bar. - You Win as a Team. ### In addition to living our values... - You're bilingual. - You've got the experience. - You know how to leverage data. - You're eager to continue learning. - You believe the customer comes first. - You understand the market. ## Benefits - Work at one of Canada's fastest-growing fintech companies - Make a real impact in a high-autonomy, high-growth role - Collaborate with an ambitious and supportive team - Competitive compensation, equity options, and benefits - Hybrid work model – we are based in Toronto with in-office days for connection and collaboration - Enjoy catered team lunches every Tuesday, Wednesday and Thursday - Bring your pup to our dog-friendly office - Thrive in a high-trust, high-performance culture where your work truly matters ## Skills ### Required - customer success - relationship building - strategic partnership - data analysis - problem-solving ### Nice to have - CPA - CA - CFA - finance - accounting - payments --- Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/float/f0a7c4dc-5998-4215-b6ee-fa012defc5ad?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)