# Payment Operations Manager

**Company**: Gusto
**Location**: New York, NY
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Finance

**Apply**: https://job-boards.greenhouse.io/gusto/jobs/8022501?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_b3f00c64-8b5

## Description

At Gusto, we're on a mission to grow the small business economy.

As the Payment Operations Manager, you'll lead a team of Payment Operations Analysts and own the health of Gusto's payment operations end to end.

Here's what you'll do day-to-day:

- Lead and grow the team: Manage a team of Payment Operations Analysts.

- Manage day-to-day bank and payment partner operations: Own the operational relationship with banking and payment partners.

- Operate the compliance programs that keep payments running: Execute the day-to-day work behind Gusto's Nacha, unclaimed property, and bank compliance programs.

- Drive incident response for payment operations: Investigate and resolve payment operations incidents.

- Partner with Product and Engineering: Bring the team's operational insight into product and engineering conversations.

- Lead with AI: Model and encourage the use of AI across the team.

Here's what we're looking for:

- 7+ years of hands-on experience in payment operations, banking operations, or treasury operations

- Deep working knowledge of domestic payment rails (ACH/Nacha, wires, RTP) and experience with international money movement

- Experience managing the operational side of a bank or payment partner relationship

- Track record of operating within a compliance program

- Strong people leadership

- Comfortable operating with real ambiguity and driving cross-functional work

- AI-fluent

- Nacha AAP or AFPP certification is a strong plus

## Skills

### Required
- payment operations
- banking operations
- treasury operations
- compliance programs
- AI

### Nice to have
- Nacha AAP
- AFPP certification

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/gusto/jobs/8022501?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)