# Technical Account Manager

**Company**: Samsara
**Location**: Bengaluru
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/samsara/jobs/8169431?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_b3cbcdcd-3fa

## Description

As a Samsara Technical Account Manager (TAM), you are the cornerstone of technical customer success.

In this role, you will act as a trusted technical advisor, moving beyond traditional support to deliver measurable business value and drive the long-term adoption of the Samsara platform.

Your mission is to proactively optimize your customers' technical health and mitigate risk, ensuring they achieve their desired outcomes.

This requires a unique blend of deep technical acumen, consultative problem-solving, and the ability to communicate with influence across both technical and executive stakeholders.

You will build enduring customer relationships by translating their operational goals into powerful technical solutions.

As the primary technical interface for your accounts, you will foster cross-functional collaboration with our Sales, Support, and Product teams to champion your customers' needs.

During critical incidents, you will demonstrate ownership by managing customer communications and expectations through to a successful resolution.

Responsibilities:

- Drive Customer Impact & Value Realization: Go beyond technical support to consistently deliver measurable value.

- Use AI to Transform the Customer Experience: Leverage AI-powered tools and insights to anticipate customer needs, personalize engagement, and deliver faster, more proactive, and impactful outcomes.

- Execute Transformational Technical Account Management: Independently manage a portfolio of accounts, developing tailored success plans and identifying and mitigating risks to customer health.

- Demonstrate Deep Technical Acumen & Samsara Expertise: Be the primary technical point of contact, mastering Samsara's platform, including APIs, hardware, and software.

- Provide Consultative Problem Solving & Solutioning: Employ a consultative approach to understand the root cause of customer challenges.

- Communicate with Influence and Clarity: Lead customer meetings, from technical deep dives to quarterly technical account reviews, with confidence.

- Foster Cross-Functional Collaboration: Partner effectively with Sales, Support, Product, and Engineering teams to advocate for customer needs and deliver a unified experience.

- Demonstrate Ownership and Act as a Multiplier: Embody a 'get it done' mentality by taking initiative on team projects and process improvements.

Requirements:

- Experience: 7+ years experience in a technical, customer-facing role such as technical account management, solutions consulting, or customer success, with a demonstrated track record of success.

- Education: Bachelor's degree in a technical field, or those who have gained equivalent expertise through practical experience in areas such as Computer Science, Engineering, or related fields.

- Technical Proficiency: Exceptional technical literacy with the ability to understand and troubleshoot complex hardware, software, and API integrations.

- Bilingual: English and Spanish is a must.

- Customer Focus: A data-informed approach to understanding customer needs and a demonstrated ability to build trusted, long-term relationships.

- Communication: Strong written and verbal communication skills in English and Spanish is required.

- Collaborative Spirit: A team player who thrives in a fast-paced environment and works effectively with internal teams to drive customer success.

Benefits: At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company.

## Skills

### Required
- Technical Account Management
- Solutions Consulting
- Customer Success
- AI
- Python
- English
- Spanish

### Nice to have
- Experience supporting global enterprise-level customers in a SaaS, IoT, or PaaS environment
- Proven experience leveraging AI tools and methodologies in daily workflows
- Prior experience with Samsara, Salesforce, Zendesk, Jira, Gong, Gainsight, and Tableau

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/samsara/jobs/8169431?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)