# ASSISTANT ADMINISTRATIF RH COMMERCIAL ( H/F/X ) REMPLACEMENT MATERNITE

**Company**: AccorHotel
**Location**: Saint-Etienne
**Job type**: full-time
**Category**: Hospitality
**Industry**: Hospitality

**Apply**: https://jobs.smartrecruiters.com/AccorHotel/744000161466209-assistant-administratif-rh-commercial-h-f-x-remplacement-maternite?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/assistant-administratif-rh-commercial-h-f-x-b3b4d608-8a9/

## Description

We are seeking an Administrative Assistant for Commercial HR to join our team at AccorHotel's Saint-Etienne Investissements, which manages several hotels in the area.

The successful candidate will provide administrative support and ensure the smooth operation of our hotels.

**Main Responsibilities:**

- Manage administrative tasks, including document management, filing, and updating records.

- Monitor supplier and client invoices, control billing elements, and ensure internal procedures are followed.

- Track payments, advances, balances, and debtors, and make necessary follow-ups.

- Participate in preparing reports and monitoring activity indicators.

- Update tracking tables and various administrative and commercial tools.

- Provide administrative support to the management team in the daily operation of the hotels.

**Commercial, Groups, and Events Management:**

- Accompany clients upon arrival, ensure their welcome, and guarantee their satisfaction throughout their stay.

- Handle incoming requests from groups, seminars, corporate clients, and events, across all channels.

- Identify client needs, develop commercial proposals, and monitor files from initial contact to contract signing.

- Manage reservations, options, guarantees, and commercial follow-ups to secure revenue.

- Coordinate seminar and event organization with reception, catering, and management teams.

- Ensure post-event follow-up, gather client feedback, and contribute to client loyalty.

**Commercial Development and Communication:**

- Participate in developing group, seminar, and event revenue.

- Implement commercial actions and promotions to develop local clientele and restaurant and bar sales.

- Update and optimize online commercial showcases: offers, information, and visuals.

- Participate in promoting hotel services and offerings.

- Prepare monthly reports on group and event revenue and monitor commercial performance.

**Coordination and Service Quality:**

- Collaborate closely with different departments to anticipate and meet client needs.

- Ensure accurate information transmission and follow-up on requests.

- Handle unexpected situations with reactivity and professionalism.

- Contribute to client satisfaction and loyalty by embodying hospitality and Heartist spirit values.

**HR:**

- Prepare payroll: collect, control, and transmit variable payroll elements.

**E-Reputation:**

- Monitor and respond to client reviews published on various platforms, respecting hotel quality standards.

- Analyze client feedback and inform relevant departments to improve client satisfaction.

This list of tasks is not exhaustive and may evolve based on hotel needs and activity.

**Requirements:**

- Organization and rigor: ability to manage multiple files simultaneously and meet deadlines.

- Versatility and autonomy: capacity to switch between administrative, commercial, and operational tasks.

- Relational skills: excellent client contact and appreciation for exchanges with various stakeholders.

- Commercial spirit: listening to needs, convincing, and identifying sales opportunities.

- Reactivity and adaptability: managing unexpected situations and priorities calmly and efficiently.

- Team spirit: willingness to collaborate with different hotel departments.

- Writing skills: mastering written and oral communication.

- Service and hospitality spirit: prioritizing client satisfaction.

- Discretion and confidentiality: respecting administrative and commercial information confidentiality.

- Bac +2 to Bac +4: Commerce, Tourism, Hospitality school.

Experience in the hospitality-restaurant sector is appreciated and will be considered an asset for the position.

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## Skills

### Required
- organization
- communication
- commercial skills
- hospitality
- teamwork
- adaptability
- discretion

### Nice to have
- experience in hospitality-restaurant sector
- Bac +2 to Bac +4 in Commerce, Tourism, Hospitality

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/AccorHotel/744000161466209-assistant-administratif-rh-commercial-h-f-x-remplacement-maternite?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)