# Universal Banker-King's Road, London

**Company**: UK Business
**Location**: London
**Job type**: full-time
**Salary**: £28,800
**Category**: Finance
**Industry**: Finance

**Apply**: https://portal.careers.hsbc.com/careers/job/563774612519061?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_b3977047-a53

## Description

As a Universal Banker, you'll provide an outstanding service to customers, educating them on digital platforms and giving them a choice of how they wish to bank with us.

You'll play a pivotal role in our Branch Customer Service Team, being the first point of contact for customers, taking ownership of their individual needs, and delivering an exceptional customer experience.

Responsibilities include:

- Providing customer education around HSBC digital services and fraud awareness

- Identifying customers who are in vulnerable situations and determining the best way to support them

- Helping customers with complex banking needs to ensure they feel supported in their choices

To be successful, you'll need:

- Excellent communication skills

- The ability to take ownership of customer enquiries through to resolution

- Resilience in a continuously changing environment

This is a full-time role, working 35 hours per week between Monday to Friday 09:00-17:00 and Saturday 09:00-13:30.

You'll receive full training in-branch, including a 9-day Customer Service Consultant training course.

Benefits include:

- An attractive starting salary of £28,800

- Over six weeks' holiday

- Perks at Work Benefit with access to 30,000+ national and local employee discounts

- A market-leading employer pension contribution

- BUPA Healthcare

- Life Assurance, equivalent to four times your annual salary

- Access to a flexible benefits platform

## Skills

### Required
- communication skills
- customer service
- resilience

### Nice to have
- previous customer service experience

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Source: [Apply at portal.careers.hsbc.com](https://portal.careers.hsbc.com/careers/job/563774612519061?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)