# Technical Success Manager

**Company**: Zscaler
**Location**: Pune, IND
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/zscaler/jobs/5108046007?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_b372e995-1ce

## Description

Zscaler is looking for an experienced Technical Success Manager (TSM) to join their team. This is a hybrid role based in Pune, reporting to the Manager, Technical Success Management in the Customer Success department.

The TSM will understand customer goals, challenges, and technical needs to align with Zscaler solutions and drive satisfaction. They will build relationships with stakeholders, conduct reviews, and identify growth opportunities. The TSM will also anticipate challenges, provide proactive recommendations, and mitigate risks.

Responsibilities:

- Understand customer goals, challenges, and technical needs to align with Zscaler solutions and drive satisfaction

- Build relationships with stakeholders, conduct reviews, and identify growth opportunities

- Anticipate challenges, provide proactive recommendations, and mitigate risks

- Understand all Zscaler products and services and contribute to best practices for implementing Zscaler products

- Collaborate with cross-functional teams, including Sales, Support, and Product, to deliver a seamless customer experience

Requirements:

- Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions

- 5+ years of experience in customer-facing roles with a blend of technical expertise and account management

- Demonstrated experience with product feature implementations and best-practice adoption

- Experience troubleshooting network issues utilizing tools such as Ping, Traceroute, and MTR across Linux, Unix, or FreeBSD operating systems

- Solid comprehension of core networking protocols including HTTP, SMTP, FTP, and DNS

Benefits:

- Various health plans

- Time off plans for vacation and sick time

- Parental leave options

- Retirement options

- Education reimbursement

- In-office perks, and more!

## Skills

### Required
- AI/ML technologies
- customer-facing roles
- technical expertise
- account management
- product feature implementations
- network troubleshooting
- core networking protocols

### Nice to have
- AI technologies and workflows
- AI-powered customer success platforms
- AIOps tools
- cloud security technologies
- enterprise infrastructure
- open-source system administration
- authentication protocols

---

Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/zscaler/jobs/5108046007?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)