# Senior Training Specialist

**Company**: Samsara
**Location**: Remote - US
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: $80,622.50-$121,950 USD
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/samsara/jobs/7822470?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_b371a314-372

## Description

Samsara's Customer & Partner Education team is looking for a Senior Training Specialist to help scale customer support globally. As a Senior Technical Trainer, you will primarily focus on the Scale segment (Commercial and Mid-market accounts) and help thousands of customers derive immediate value from the connected operations platform.

Responsibilities:

- Build, deliver, and facilitate cohort-based one:many programs for customers

- Design new, innovative experiences tying together physical and digital assets to live sessions and/or Community experiences

- Produce new and leverage existing training materials in accordance with team standards and brand guidelines

- Proactively leverage in-house and external tools and platforms to optimize the training delivered

- Demonstrate expertise across the Samsara platform and show confidence in fielding a wide range of customer questions during live sessions

- Manage all live session logistics, including training registration, session delivery, Q&A facilitation, polling, and post-session follow-up resources

- Collaborate closely with the CS Scale and the rest of the Education team to shape content for live training and share customer feedback from training events

- Identify common knowledge gaps across the Scale customer base and partner with Customer Success and Product teams to address them through programming

Requirements:

- Excellent communication, presentation, and facilitation skills

- Demonstrated experience delivering at-scale programs and live webinars or vILT to external audiences

- Excellent interpersonal skills

- Ability to build digital learning assets when needed

- A working grasp of instructional design

- Self-directed and analytical

- Ability to analyze engagement and impact data, then iterate on content to improve what's working and fix what isn't

- Strong prioritization skills

- An eye for detail and polish in everything produced

- Comfortable working independently and as part of a team

- 3–4 years of experience teaching or delivering training, with at least 1 year in a one-to-many or scaled delivery model

## Skills

### Required
- communication
- presentation
- facilitation
- instructional design
- data analysis
- prioritization

### Nice to have
- webinar and virtual classroom platforms
- LMS and Community platforms
- customer education content development tools
- SaaS product training

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/samsara/jobs/7822470?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)